Customer Care Specialist (phone)

ScaleJet | eCommerce HR agency; Buenos Aires; Teletrabalho; USD 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative e-commerce company is seeking a Customer Care Specialist for a full-time remote role. This position is perfect for individuals who are warm, empathetic, and resourceful, with a strong background in phone-based support. You will be responsible for providing exceptional customer service, handling inquiries, and resolving issues effectively. Join a fast-growing company dedicated to transforming family fun with high-quality products and exceptional customer care. If you thrive in a supportive, collaborative environment and are passionate about helping others, this opportunity is for you.

Serviços

Competitive salary

Supportive work environment

Fully remote work

Qualificações

• Experience in call centers or customer support roles is essential.
• Strong verbal and written communication skills are required.

Responsabilidades

• Provide courteous phone support to customers.
• Handle inquiries related to orders, shipping, and returns.
• Log customer interactions accurately in the CRM system.

Conhecimentos

Fluent English

Call center experience

Customer service

CRM tools

Problem-solving

Communication skills

Ferramentas

CRM systems

Descrição da oferta de emprego

Join to apply for the Customer Care Specialist (phone) role at ScaleJet | eCommerce HR agency

Our Client, an international e-commerce company with a strong presence in the USA, is looking for a highly skilled and experienced professional to fill an immediate opening for a Customer Care Specialist for a full-time remote job.

We are seeking a warm, empathetic, and resourceful Customer Care Specialist with strong experience in phone-based support. The ideal candidate has a background in call centers, reception, or Amazon customer service, and knows how to handle even the most challenging conversations with kindness and professionalism.

About the company: The company is dedicated to transforming family fun with innovative and safety-first trampolines. Founded by parents, for parents, its mission is to craft high-quality trampolines that bring joy and peace of mind to families everywhere. The company prides itself on exceptional customer service and offers comprehensive warranties, including options for natural disaster protection. For those passionate about creating products that inspire active play and foster family connections, and who thrive in a collaborative, customer-focused environment, this company offers a great opportunity to elevate a career.

Requirements:

• Fluent English speaker with a clear US accent.
• Previous experience in call center, receptionist, or Amazon phone support roles is necessary.
• Patient, empathetic, and able to de-escalate tense situations.
• Strong verbal and written communication skills.
• Comfortable using CRM tools and call management systems.
• Proactive, organized, and able to multitask in a fast-paced environment.
• Tech-savvy and quick to learn new systems.
• Availability during US business hours (9 AM - 5 PM EST/PST).
• A kind, calm attitude and a genuine desire to help others.

Key Responsibilities:

• Provide phone-based support to the company's customers in a courteous, clear, and effective manner.
• Handle inquiries related to orders, shipping, product issues, warranties, and returns.
• Remain calm, empathetic, and solution-oriented, especially when assisting frustrated customers.
• Accurately log all customer interactions in our CRM system.
• Collaborate with other departments to resolve escalated issues efficiently.
• Continuously look for ways to improve the customer experience.
• Represent the company brand with integrity and care in every interaction.

Our benefits:

• Work for a market-proven, fast-growing company.
• Competitive salary.
• Supportive work environment.
• Fully remote work.