Customer Service Representative

GovAssist; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading travel consultancy is seeking a Customer Service Representative to provide exceptional support through various channels. The role requires strong communication skills and the ability to resolve issues efficiently. This fully remote position offers competitive pay and opportunities for growth within the company.

Serviços

Performance bonuses

Paid training

Flexible shifts

Qualificações

• At least 2 years of support experience in a high-volume environment.
• Fluent in English, both written and spoken.

Responsabilidades

• Handle inbound calls, emails, and live chat sessions.
• Document interactions in CRM for follow-up.
• Identify and escalate complex problems.

Conhecimentos

Customer Service

Problem Solving

Communication

English

Ferramentas

Zendesk

Atlassian

Slack

Descrição da oferta de emprego

Join to apply for the Customer Service Representative role at GovAssist

This job posting is open exclusively to candidates located in Brazil.

We are GovAssist, a specialized travel consultancy organization dedicated to facilitating travel worldwide. We pride ourselves on our skilled and knowledgeable team, which excels in visa processing and other travel documentation services.

What You’ll Do

• Handle inbound calls, ticketed emails, and live chat sessions with empathy and speed.
• Own first-contact resolution: diagnose issues, provide step-by-step guidance, and close cases within SLA whenever possible.
• Document interactions clearly and concisely in our CRM for seamless follow-up.
• Identify complex problems, add full context, and escalate to Tier 2 or specialist teams without delay.
• Recognize upsell, cross-sell, or retention opportunities and route leads to Sales when appropriate.
• Follow company policies, data privacy rules, and QA checklists to maintain high CSAT scores.
• Share customer feedback with Product and Operations teams to improve workflows.

Equipment & Setup

• A workstation with an Intel i5 equivalent or newer processor and 16GB or more RAM.
• A second monitor and noise-canceling headset.
• High-speed internet with upload speeds exceeding 25 Mbps and latency below 100 ms.

What Makes You a Great Fit

• At least 2 years of support experience via phone, email, and chat in a high-volume environment.
• Fluent and confident in English, both written and spoken.
• Experience with CRM and support platforms (Zendesk, Atlassian, Slack, or similar).
• Calm under pressure, solutions-oriented, and passionate about customer happiness.
• Reliable home office setup, high-speed internet, and ability to work flexible shifts.
• Compensation: $6–8 USD per hour, based on experience and skills.
• Fully remote role with scheduled breaks and paid training.
• Performance bonuses and growth opportunities to senior support or team lead roles.

Ready to turn every interaction into a success story? Apply now and help us delight our customers!

Learn more about us on our website.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: IT Services and IT Consulting

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