CRM Analyst

Tractian Technologies Inc; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está à procura de um Analista de CRM para otimizar estratégias e impulsionar o engajamento do cliente. Nesta função, você será responsável por desenvolver e implementar fluxos de trabalho automatizados, melhorar a segmentação e garantir a qualidade do banco de dados. Trabalhando em estreita colaboração com equipes de Marketing, Vendas e Operações, você alinhará iniciativas de CRM com objetivos de negócios mais amplos, contribuindo diretamente para o crescimento do pipeline e a eficiência operacional. Se você tem uma mentalidade orientada a dados e está pronto para fazer a diferença em um ambiente dinâmico, esta é a oportunidade ideal para você.

Serviços

Salário competitivo e opções de ações

Cursos de inglês/espanhol totalmente financiados

30 dias de férias anuais pagas

Auxílio para educação e cursos

Viagem a qualquer lugar do mundo a cada 4 anos

Dia de folga na semana do seu aniversário

Até R$1.000/mês para refeições e trabalho remoto

Plano de saúde com cobertura nacional

Seguro dental

Incentivo para atividades físicas

Qualificações

• 3+ anos de experiência em gestão de CRM e automação de marketing.
• Forte experiência prática com HubSpot e Salesforce.

Responsabilidades

• Otimizar e gerenciar estratégias de CRM para aumentar o engajamento do cliente.
• Analisar métricas de campanha e implementar otimizações baseadas em dados.

Conhecimentos

Gestão de CRM

Automação de Marketing

Análise de Dados

HubSpot

Salesforce

Segmentação Avançada

Testes A/B

Formação académica

Graduação em Marketing ou área relacionada

Certificações em CRM ou Marketing Digital

Ferramentas

HubSpot

Salesforce

Ferramentas de Automação

Descrição da oferta de emprego

Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

AREA

The TRACTIAN Marketing team bridges the gap between our innovative products and the technical audience we serve, combining Growth, Branding, and Product Marketing to reach and resonate with both prospects and customers. Our team collaborates deeply with Sales, Product, and Customer Success to ensure our visual identity and messaging reflect TRACTIAN’s expertise and commitment to operational excellence.

WHAT WILL YOU DO

As a CRM Analyst, you will play a key role in optimizing and managing CRM strategies to enhance customer engagement, improve lead nurturing, and drive measurable results for demand generation. You will develop and implement customized automation workflows, improve segmentation, and ensure database hygiene to increase email performance, reduce bounce rates, and boost overall deliverability. Managing CRM tools like HubSpot, you will oversee integrations, analyze campaign metrics, and implement data-driven optimizations to re-engage inactive contacts and convert them into high-value opportunities. Working cross-functionally with Product Marketing, Sales, and Revenue Operations, you will align CRM initiatives with broader business objectives, contributing directly to pipeline growth and operational efficiency.

Responsibilities

• Building and optimizing lead nurturing programs that align with the buyer journey, improving conversion rates and accelerating pipeline velocity.
• Managing CRM tools and automation platforms (e.g., HubSpot, Salesforce) to ensure accurate data collection, integrations, and system scalability.
• Conducting advanced segmentation and targeted personalization strategies to deliver tailored messaging across email and digital channels.
• Monitoring and improving key metrics (open rates, click-through rates, bounce rates, conversion rates, and MQL-SQL handoff efficiency) through continuous testing and optimization.
• Driving database health initiatives, including data cleansing, deduplication, and enrichment, to improve deliverability and engagement quality.
• Analyzing campaign performance with a data-driven approach, creating actionable insights to improve workflows, increase engagement, and impact revenue growth.
• Collaborating closely with Marketing, Sales, and Revenue Operations to ensure CRM strategies align with organizational objectives, lead quality, and pipeline goals.
• Documenting and scaling CRM governance processes, ensuring consistency, accuracy, and alignment across teams and systems.
• Designing and executing re-engagement strategies for inactive leads, increasing touchpoints with high-value prospects, and boosting sales opportunities.
• Developing a scientific methodology of A/B testing e-mails and persona analysis based on the lifecycle stage to identify patterns and good CTAs to share with the marketing team.
• Knowledge of the implementation of drip campaigns and recovery strategies to take advantage of our big data base of leads that got postponed and lost.

Requirements

• Experience: 3+ years of experience in CRM management, marketing automation, or lifecycle marketing, preferably in B2B SaaS or demand generation environments.
• Technical Proficiency: Strong hands-on experience with CRM tools like HubSpot, or Salesforce. Familiarity with automation platforms and data reporting tools.
• Analytical Skills: Data-driven mindset with proven ability to analyze campaign performance metrics and optimize based on insights.
• Attention to Detail: Meticulous when it comes to email testing, content personalization, and ensuring a high-quality database.
• Problem-Solving: Proactive approach to solving challenges like database quality, lead engagement, and workflow inefficiencies.

Compensation

• Competitive salary and stock options
• Optional fully funded English / Spanish courses
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• Day off during the week of your birthday
• Up to R$1.000/mo for meals and remote work allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Gympass and Sports Incentive: R$300/mo extra if you practice activities