Senior CRM Analyst

SBX group; Brasil; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A SBX Group está à procura de um Senior CRM Analyst para desenvolver e implementar estratégias avançadas de CRM. Este cargo remoto requer experiência na gestão do ciclo de vida do cliente e habilidades analíticas para otimizar campanhas. Com um pacote de benefícios abrangente, a SBX Group busca indivíduos proativos para impulsionar o engajamento do cliente e a retenção em um ambiente multicultural.

Serviços

Vale-refeição: R$924/mês

Plano de Saúde e Dental: 100% para funcionários

Ajuda de custo para home office: R$250/mês

Ajuda de custo para mobília: R$800 no primeiro mês

Auxílio-creche

Gympass

Seguro de Vida

Licença-maternidade e paternidade estendida

Qualificações

• 3+ anos de experiência em CRM ou marketing digital.
• Familiaridade com gestão de ciclo de vida do cliente e estratégias multicanal.
• Fluência em português e inglês.

Responsabilidades

• Liderar o design e a implementação de estratégias CRM multicanal.
• Realizar testes A/B avançados e otimizar o desempenho de campanhas.
• Colaborar com equipes multifuncionais para alinhar estratégias CRM com objetivos de negócios.

Conhecimentos

CRM

Análise de dados

A/B testing

Gestão do ciclo de vida do cliente

Comunicação

Formação académica

Bacharel em Marketing, Negócios ou Comunicação

Certificações em CRM ou marketing digital

Ferramentas

Salesforce Marketing Cloud

Excel

Google Sheets

Metabase

Looker Studio

Descrição da oferta de emprego

About the role

This is a 100% remote position for people located in Brazil

We are looking for aSenior CRM Analystto development and execution of advanced CRM strategies, focusing oncustomer lifecycle management, retention, and revenue growth. In this role, you will collaborate with cross-functional teams in afast-paced, multicultural environment, leveraging data-driven insights to optimize campaigns and drive business impact.

What you will be doing:

• Lead the design and implementation of multichannel CRM strategies, including automated and ad-hoc journeys;
• Develop and optimize communication flows to enhance customer engagement and retention;
• Conduct advanced A/B tests and experiments to optimize campaign performance;
• Analyze CRM metrics and business results, providing actionable insights to stakeholders and leadership;
• Collaborate with cross-functional teams to align CRM strategies with business goals;
• Manage relationships with external partners and vendors;
• Mentor and guide junior team members, fostering a culture of learning and growth;
• Stay updated on industry trends and best practices to drive innovation in CRM strategies.

What you´ll need to succeed in this role:

• Advanced knowledge of CRM platforms (e.g., Salesforce Marketing Cloud, Insider, or similar);
• Expertise in customer lifecycle management and multichannel strategies;
• Proficiency in data analysis tools (e.g., Excel, Google Sheets, Metabase, or similar);
• Strong experience with A/B testing and campaign optimization techniques;
• Familiarity with data visualization and reporting tools (e.g., Looker Studio) is a plus.
• Bachelor’s degree in Marketing, Business, Communications, or a related field;
• Advanced degree or certifications in CRM, digital marketing, or data analysis are a plus.

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field;
• Advanced degree or certifications in CRM, digital marketing, or data analysis are a plus.
• 3+ years of experience in CRM, digital marketing, or a related field;
• Proven track record of designing and implementing successful CRM strategies;
• Experience working in a multicultural, multiproduct, and multiplatform environment.
• Fluent in Portuguese (both written and spoken);
• Advanced English (both written and spoken).

Why choose SandBox

Engage. Entertain. Educate. Sandbox Group is set to redefine learning through its portfolio of award-winning digital & physical products and services for kids, parents, and teachers. The business is focused on bringing families and educators the best experiences in a safe and fun environment, and hopes to create a world where everyone is empowered to learn!

The team at Sandbox understands the time, discipline, and expertise needed to develop brilliant learning experiences. Over the next few years, their aim is to reach more kids, parents, and teachers across the world. They intend to build and diversify their current offering by bringing additional products and services into the Sandbox family, covering the core audiences; Pre-K, K-8 Kids, Parents, and Teachers.

Our compromise with DE&I

At our company, we firmly believe that diversity is the key to success. We are dedicated to fostering an inclusive atmosphere and actively seeking team members from a wide range of professional and cultural backgrounds. If you're eager to take on your next significant career opportunity, we eagerly await your application!

Benefits Package (Brazil only)

At Sandbox, we highly value your work journey with us! That’s why we offer a complete benefits package to make your day-to-day easier, which includes:

Meal/Food Voucher: R$924/month, so you can enjoy a good meal every day!

????Health and Dental Insurance: 100% covered for employees and 50% covered for dependents, with no co-pay.

Home Office Allowance: R$250/month to help cover your electricity, internet, and other expenses.

Furniture Allowance: In your first month of work, we’ll provide a one-time payment of R$800 for you to set up your workspace as you like.

Childcare Allowance: We reimburse part of the cost for daycare or a nanny until your child turns 5 years old.

Gympass: To help you stay physically fit.

Life Insurance: So you’re always protected.

Extended Maternity and Paternity Leave: So you can make the most of this special moment!