Conversational Analyst

Jobtailor

São Paulo

Presencial

BRL 120 000 - 180 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking a skilled Conversational UX Designer to craft end-to-end journeys across channels, document flows, and optimize bot and AI agent interactions. The role emphasizes data-driven improvements, A/B testing, and close collaboration with tech, product, CRM and sales teams.

You will work with tools like Blip, Botmaker, Withub, Omnichat, Salesforce ecosystems and APIs, shaping omnichannel experiences and driving conversions through copy, rules and handover

Qualificações

Design and optimize conversational journeys across platforms.
Plan, document and iterate flows, decision trees and handovers.
Ability to analyze conversations and translate insights into improvements.

Responsabilidades

Design end-to-end conversational journeys for different user profiles and moments.
Create and document conversational flowcharts, decision trees and business rules.
Structure journeys across support, qualification, conversion, and post-sales phases.
Map dropout points, friction and handoffs for smoother experiences.
Create and optimize bot/aI agent flows and prompts to improve outcomes.
Collaborate with Technology, Product, Data, CRM, Sales and Growth teams.

Conhecimentos

Strong analytical skills

Good communication

Collaboration with teams

Organizational skills

Ferramentas

Salesforce

Blip

Botmaker

Withub

Omnichat

Salesforce Marketing Cloud

Data 360

AgentForce

Sales Cloud

APIs and Webhooks

Descrição da oferta de emprego

Design end-to-end conversational journeys for different user profiles, objectives and customer moments
Create and document conversational flowcharts, decision trees, business rules and fallback paths
Structure support, qualification, conversion, post-sales, retention and re-engagement journeys
Map dropout points, friction, handoffs and opportunities for improvement
Create, configure and evolve bots, automated flows and AI agents
Structure intents, questions, responses, rules, context, routing and handover criteria
Curate and continuously analyze conversations between customers and bots/AI agents
Create and optimize copy, CTAs, outreach messages, sales arguments and objection responses
Work with CRM, Growth, Sales and Media to improve contact, qualification, conversion and enrollment
Map and monitor the conversational funnel and analyze performance metrics
Create reports, cross-reference CRM, media, sales and customer behavior data and recommend improvements
Plan, run and analyze A/B tests on flows, copy, CTAs and qualification rules
Evolve WhatsApp journeys and other digital channels, including routing and handover to human support
Serve as the main contact with vendors and conversational solution partners
Manage backlog, priorities, bugs, integrations, releases and new features
Work in partnership with Technology, Product, Data, CRM, Sales and Growth

Requirements

Experience with conversational platforms such as Blip, Botmaker, Withub, Omnichat or similar
Hands-on experience designing conversational flows and journeys
Experience creating, configuring or evolving bots and/or AI agents
Experience with conversational WhatsApp and/or chat
Knowledge of CRM and customer journey; Salesforce is a plus
Experience with digital conversion funnels and sales metrics
Strong analytical skills and ease working with data
Experience with A/B testing and experimentation
Strong writing skills and experience with sales-, support- or conversion-focused copy
Ability to analyze conversations and turn insights into practical improvements
Knowledge of AI applied to support, sales and customer experience
Organized in managing backlog, priorities and multiple initiatives
Good communication and ability to collaborate with business and technology teams
Pluses: generative AI, LLMs, prompt engineering or autonomous agents
Pluses: Salesforce Marketing Cloud, Data 360, AgentForce or Sales Cloud
Pluses: integrations via APIs and webhooks
Pluses: marketing automation and omnichannel journeys
Pluses: UX Writing, Conversation Design or Conversational UX
Pluses: digital sales, inside sales or commercial support
Pluses: conversion metrics, CAC, ROI and commercial performance

Core Competencies

Demonstrates expertise in designing and optimizing conversational journeys across various platforms, with a strong focus on data analysis, A/B testing, and effective communication. Proficient in managing multiple initiatives and collaborating with cross-functional teams to enhance customer experiences and drive conversion metrics.

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