Conversational UX Analyst – Mid-level

Jobtailor; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a dedicated Conversational Designer to design end-to-end conversational flows and craft customer journeys across chat, WhatsApp, mobile app, and portal.

You will write messages and UX content, ensure language consistency across bots, and collaborate with Product, Technology, Marketing, CX and Design to continuously improve AI-driven interactions. A design-related bachelor's is required.

Qualificações

• Bachelor's degree in Design, Communication, Journalism, Advertising, UX, Technology, or related fields.
• Courses or specializations in UX, UX Writing, Conversational Design, or related areas are considered a plus.

Responsabilidades

• Design and structure end-to-end conversational flows.
• Create and maintain customer service journeys across digital channels (chat, WhatsApp, mobile app, and portal).
• Write conversational content (messages, responses, variations, and fallbacks) aligned with the brand voice.
• Work on UX Writing for digital interfaces, reviewing and improving text in screens, forms, error messages, and product components.
• Ensure language consistency across bots, interfaces, and other digital touchpoints.
• Define and evolve the user experience in AI-driven interactions (prompt design, instructions, and response guidance).
• Build hybrid experiences (structured flow + AI).
• Analyze performance metrics (resolution, abandonment, fallback) and propose continuous improvements.
• Collaborate with Product, Technology, Marketing, CX, and Design teams.
• Conduct textual usability reviews and propose improvements to clarity and comprehension in interfaces.
• Document flows, language guidelines, and communication best practices.

Conhecimentos

UX Writing

Conversational design

UX

Formação académica

Bachelor’s degree in Design, Communications, Journalism, Advertising, UX, Technology, or related fields

Ferramentas

Digital Channels

Chat

WhatsApp

Mobile App

Portal

Descrição da oferta de emprego

Job Responsibilities

• Design and structure end-to-end conversational flows.
• Create and maintain customer service journeys across digital channels (chat, WhatsApp, mobile app, and portal).
• Write conversational content (messages, responses, variations, and fallbacks) aligned with the brand voice.
• Work on UX Writing for digital interfaces, reviewing and improving text in screens, forms, error messages, and product components.
• Ensure language consistency across bots, interfaces, and other digital touchpoints.
• Define and evolve the user experience in AI-driven interactions (prompt design, instructions, and response guidance).
• Build hybrid experiences (structured flow + AI).
• Analyze performance metrics (resolution, abandonment, fallback) and propose continuous improvements.
• Collaborate with Product, Technology, Marketing, CX, and Design teams.
• Conduct textual usability reviews and propose improvements to clarity and comprehension in interfaces.
• Document flows, language guidelines, and communication best practices.

Requirements

• Bachelor's degree in Design, Communication, Journalism, Advertising, UX, Technology, or related fields.
• Courses or specializations in UX, UX Writing, Conversational Design, or related areas are considered a plus.

Core Competencies

Demonstrates expertise in designing conversational flows and user experiences across digital channels, with a strong focus on UX Writing and language consistency. Proficient in analyzing performance metrics to drive continuous improvements in AI-driven interactions.

Tools & Technologies

• Digital Channels
• Chat
• WhatsApp
• Mobile App
• Portal