Community Manager

Gravity Interactive, Inc.; São Paulo; Hybrid; BRL 48,000 - 72,000; Full time

Job summary

Gravity Interactive, Inc. in São Paulo, SP seeks a contract Community Manager to engage and grow our online community, create content for social platforms, and coordinate with marketing, support, and product teams.

You will monitor sentiment, respond to inquiries, organize events, post notes, and compile weekly reports. Fluent Portuguese and English required, with livestreaming and social media moderation experience.

Qualifications

• Experience building communities through social platforms (Facebook, Twitter, Instagram, Discord, Twitch).
• Strong communication with cross-functional teams (marketing, support, product).
• Passion for games across platforms and genres.
• Comfortable livestreaming and engaging with audiences.
• Detail-oriented posting to social media and websites.

Responsibilities

• Engage with players across social platforms (Facebook, Twitter, Instagram, Discord, Reddit, Twitch).
• Assist with livestream events and set up activities to promote content.
• Collaborate with Community Managers and Producers on in-game and social events.
• Monitor sentiment and gather feedback for the Lead Community Manager and Producers.
• Publish patch notes and announcements on websites and social channels.
• Prepare weekly reports on community status and social platforms.
• Capture screenshots and video footage for social posts and reports.

Skills

Social media

Communication

Gaming passion

Livestreaming

MS Office

HTML

Adobe

Detail oriented

Multitasking

Portuguese English

Tools

Microsoft Office

HTML

Job description

Gravity Interactive, Inc., founded in 2003 in California, is a key player in the online gaming industry, servicing games to gamers in North America and globally. It is a wholly owned subsidiary of Gravity Co., Ltd., which is headquartered in Seoul, Republic of Korea. Gravity Co., Ltd. is well-known for developing the internationally acclaimed MMORPG title, Ragnarok Online, and continues to service this game to a diverse range of gamers worldwide.

Role Description

This is a contract role for a Community Manager, located in São Paulo, SP with the flexibility for some work from home (hybrid). The Community Manager will be responsible for engaging and managing the online community, creating content for various platforms, responding to community inquiries, moderating discussions, organizing community events, and gathering feedback to improve user experience. The individual in this role will work closely with marketing, customer support, and product development teams to ensure community satisfaction and growth.

• Engage with the player base through social media (Facebook, Twitter, Instagram, Forums setting, Reddit, Discord)
• Assist with and set up livestream events to engage with the community and promote new content
• Work with other Community Managers and Producers to create exciting events both in game and on social media
• Monitor community sentiment and analytics, gather and relay player feedback to Lead Community Manager and Producers
• Assemble and post patch notes, updates and other important announcements to website and social media platforms
• Prepare weekly reports regarding the status of the community and official social media platforms for games
• Going in game to grab screenshots and video footage when necessary for social media posts and to help with reports to the production team

Qualifications

• Experience with building communities through social media platforms such as Facebook, Twitter, Instagram, Discord and Twitch
• Good communication skills, comfortable engaging with production, customer service and community teams as well with our game community
• Passion for games of all types on all platforms
• Proficiency in Microsoft Office suite
• General knowledge of livestreaming, and comfortable being on livestream and engaging with the community on a streaming platform such as Twitch
• Ability to deal with new issues as they may arise and report quickly to the production team with feedback from the community
• Ability to multi-task on multiple products
• Detail oriented when posting to social media and website for official announcements
• Experience working with html and Adobe programs
• Positive and professional attitude
• Fluent Brazilian Portuguese and English

Only resumes/CVs in English will be considered.