Client Technical Specialist

Experian Group; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Technical Client Services Representative, where you will provide exceptional software support to clients. This role involves troubleshooting technical issues, managing client inquiries, and utilizing Salesforce to enhance customer experiences. You will play a crucial part in educating customers about products and services, ensuring they maximize their potential. With a commitment to diversity and inclusion, this innovative firm fosters a supportive environment where your contributions will be valued. Embrace the opportunity to make a difference while working in a flexible, home-based role.

Serviços

Medical Insurance

Dental Insurance

Life Insurance

Flexible Work Arrangements

Performance Bonuses

Education Reimbursement

Paid Time Off

Referral Programs

Qualificações

• 2+ years in customer or technical support, preferably in healthcare IT.
• Ability to manage support requests via multiple channels.

Responsabilidades

• Troubleshoot and resolve product and technical issues.
• Manage client-related issues using Salesforce CRM.

Conhecimentos

Customer Support

Technical Support

Salesforce CRM

Organizational Skills

Empathy

Problem Solving

Formação académica

Bachelor's Degree

Ferramentas

Salesforce

Descrição da oferta de emprego

The Technical Client Services Representative will provide outstanding client software support and respond to routine and emergency support calls from clients and support staff.

Responsibilities:

1. Troubleshoot product and technical issues.
2. Determine severity and scope analysis of issues, inquiries, and requests.
3. Assist customers through chat and email channels.
4. Manage all client-related issues using the Client Relationship Management (CRM) tool – Salesforce.
5. Configure customer and user settings.
6. Educate and empower customers to maximize the use of products, tools, and services.
7. Maintain up-to-date knowledge of all product and service updates.
8. Monitor system status.
9. Initiate proactive communication with customers.
10. Escalate complex issues to technical and product teams with detailed information for resolution.
11. Document solutions for internal and external reuse.
12. Build strong relationships with customers to enhance the Experian brand experience.

About Experian

Experian is a global data and technology company that empowers opportunities for people and businesses worldwide. We innovate in lending practices, fraud prevention, healthcare, marketing, automotive insights, and more, using data, analytics, and software. Our mission is to help millions achieve their financial goals and save time and money.

Operating across various markets including financial services, healthcare, automotive, agribusiness, and insurance, we invest in people and advanced technologies to harness data's power. Listed on the London Stock Exchange (EXPN), we are a FTSE 100 company with 22,500 employees across 32 countries, headquartered in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Bachelor's degree (preferred).
• At least 2 years' experience in customer or technical support, preferably in healthcare IT.
• Experience managing support requests via multiple channels.
• Ability to interpret and respond to both technical and non-technical customer requests.
• Empathy and skill in understanding customer pain points and reading between the lines.
• Calmness and professionalism in frustrated situations.
• Flexibility to handle unforeseen circumstances.
• Patience for repetitive issues.
• Strong organizational and prioritization skills.
• Outstanding customer service attitude and positive demeanor.
• Ability to build trust and credibility across all customer levels.
• Insight inference from customer data and research skills.

Additional Information

This is a permanent, home-based role in Costa Rica. No visa sponsorship or relocation assistance is provided.

Our benefits include medical, dental, life insurance, Asociación Solidarista, Share Save Plan, flexible work arrangements, paid time off, performance bonuses, education reimbursement, family bonding leave, bereavement leave, referral programs, and more.

Experian is committed to diversity, equity, and inclusion, fostering a supportive environment where everyone can thrive and bring their authentic selves to work. We aim to create a better tomorrow through our inclusive culture.

Explore what it's like to work at Experian by clicking here.

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