Client Support Analyst

HighlightTA; Brasil; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company seeks a Client Support Analyst to enhance team success through timely website content updates and exceptional client service. The role requires collaboration within a dynamic environment, strong communication skills, and a passion for client satisfaction. Candidates should have relevant experience in customer service and content management.

Qualificações

• 2-3 years of customer service experience.
• Experience with content management systems.
• Knowledge of HTML and CSS.

Responsabilidades

• Maintain up-to-date client websites through Q4 Studio CMS.
• Conduct quality checks for site updates.
• Communicate status updates to clients.

Conhecimentos

Team collaboration

Client service

Organizational skills

Communication

Detail-oriented

Troubleshooting

Prioritization

Ferramentas

Content management systems

Ticketing systems

Descrição da oferta de emprego

HighlightTA is the on-demand talent team for Q4.

The Client Support Analyst contributes to the success of the team through flawless and
timely execution of website content updates and the delivery of excellent client service.

This opportunity is ideal for an individual who enjoys working collaboratively within a
team environment and is passionate about delivering exceptional client experiences.

Key Responsibilities:

• Work within the Q4 Studio Content Management System to assist publicly traded
  clients in maintaining up-to-date websites compliant with regulatory standards.

• Conduct frequent quality review checks when performing site updates to ensure
  accuracy and quality of work.

• Ensure timely delivery of client updates.

• Communicate with clients frequently and professionally to keep them informed on
  the status of their requests.

• Facilitate high-impact content updates, including the addition or replacement of:

  • Webcasting information

  • Presentations

  • Disclosure documents, including press releases and financial reports

  • ESG materials
    

Required Skills and Attributes:

• Ability to work collaboratively within a team environment.

• Passion for delivering exceptional client experiences.

• Capability to manage multiple simultaneous tasks with competing priorities.

• Strong organizational and detail-oriented approach.

• Excellent communication skills, both written and verbal, in English.

• Independent troubleshooting capabilities.

• Drive to expand knowledge and solve problems.

• Strong prioritization, escalation, and appropriate sense of urgency.

• Ability to work both independently and within a team.

Qualifications:

• 2-3 years of customer service experience.

• Experience working in content management systems.

• Experience with ticketing systems.

• Demonstrated knowledge of HTML and CSS.

• Basic knowledge of Javascript/jQuery.

• Working knowledge of PC and Mac-based environments.

• Financial experience is considered a bonus.

Working Conditions:
This position may require non-business hours activities such as critical client events,
escalations, and holiday coverage, including after-hours, weekend, and holiday support as
needed for earnings and/or emergencies.