Client Services Associate

TransPerfect; São Paulo; Híbrido; BRL 40 000 - 60 000; Tempo integral

Resumo da oferta

TransPerfect in São Paulo seeks a Client Services Associate to be the first point of contact for existing clients and coordinate language projects within our Medical Writing division.

You will respond to client requests, collaborate with production teams to scope work and prepare budgets and timelines, and ensure projects meet deadlines and budgets while maintaining high service standards.

Qualificações

• Bachelor’s degree or equivalent required.
• Strong English communication skills.
• Experience in customer service preferred.

Responsabilidades

• Respond to client requests for new project initiatives through centralized technology.
• Collaborate with production team to assess scope and produce cost and timeline estimates for translation projects and requests.
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion.
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team.
• Where applicable, initiate some project specifics to set the production team / individual project up for success.
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service.
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables.
• Serve as the central point of contact for and liaison between external client contact and internal production staff.
• Set and fulfill client expectations.
• Comply with all ISO regulations, processes and procedures.
• Potentially trouble-shoot problem projects.
• Understand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues
• Complete all other tasks as assigned by a manager.

Conhecimentos

Communication skills

Customer service

Problem solving

Time management

Teamwork

MS Office

Formação académica

Bachelor's degree or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.

What You Will Be Doing

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. This person will be part of our Medical Writing division.

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team / individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with all ISO regulations, processes and procedures
• Potentially trouble-shoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production teamInvestigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues
• Complete all other tasks as assigned by a manager

Required skills and qualifications:

• Minimum Bachelor’s degree or its equivalent
• Excellent written and verbal communication skills in English
• Experience in customer service
• Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
• Effective time management and ability to multi-task in a fast-paced environment
• Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
• Experience coordinating projects and assignment of resources a plus
• Strong MS Office/computer skills