(Fluent English) Customer Support Consultant (remote)

SupportYourApp; Brasil; À distance; BRL 68 000 - 114 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Fully remote

Inclusive international environment

USD compensation

Referral rewards

Health policy

Leadership development

Trust-based culture

Résumé du poste

SupportYourApp is seeking a Customer Support Consultant to deliver outstanding email support, troubleshoot issues, and collaborate with developers from a fully remote environment.

You will address inquiries in Zendesk, maintain customer records, escalate complex issues, and protect sensitive data with care and security.

We offer an international, flexible work culture, USD compensation, referral rewards, and opportunities for growth.

Qualifications

• 1 year of customer support experience required.
• Excellent English communication (C1) in speech and writing.
• Tech-savvy; able to test and troubleshoot basic issues.
• Strong analytical thinking and research skills.
• Proactive, positive, self-sufficient attitude.
• Home office setup: PC with 8GB RAM and reliable internet.
• Zendesk experience is a plus.

Responsabilités

• Deliver customer support via email in Zendesk.
• Assist with account issues, password resets, in-game features, troubleshooting, bugs, and payment inquiries
• Escalate complex issues to the client’s internal team
• Maintain customer records, track ticket categories, and follow internal procedures
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Communicate with developers and cross-functional specialists

Connaissances

Customer support

Technical testing

Analytical thinking

English proficiency

Outils

Zendesk

Description du poste

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via email in Zendesk
• Assist with account issues, password resets, in-game features, troubleshooting, bugs, and payment inquiries
• Escalate complex issues to the client's internal team
• Maintain customer records, track ticket categories, and follow internal procedures
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written)
• At least 1 year of customer support experience is required
• Tech-savvy, able to test and troubleshoot basic technical issues
• Strong analytical thinking and research skills
• Positive, proactive and self-sufficient attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• Will be a great plus: Experience with Zendesk

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn .

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .