(fluent German & English, Golf) Customer Support Consultant (LATAM)

SupportYourApp; Florianópolis; Teletrabalho; BRL 182 000 - 286 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Fixed schedule

Fully remote work opportunity

Inclusive international environment

Compensation in USD

Bonuses for referrals

Paid training

Work-life balance

Responsive management

Resumo da oferta

A support-as-a-service company is seeking a Customer Support Consultant to provide exceptional service to clients in LATAM. The ideal candidate will be fluent in German and English, possess customer support experience, and have an interest in golf. This role allows for a flexible work-from-home environment with a fixed schedule. Join a multicultural team and help deliver outstanding service.

Qualificações

• Must have excellent command of German and English.
• Experience in customer support is essential.
• Interest and knowledge in golf is a plus.

Responsabilidades

• Provide exceptional customer support through calls, emails, and chats.
• Build relationships with customers.
• Meet team KPIs.
• Stay up-to-date with cutting-edge technology.
• Handle customer data securely and responsibly.
• Maintain working knowledge of client products and services.

Conhecimentos

Fluent German (C1)

Fluent English (C1)

Customer support experience

Team collaboration

Proactive approach

Descrição da oferta de emprego

Overview

(fluent German & English, Golf) Customer Support Consultant (LATAM)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What You Will Do

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers\' sensitive information
• Maintain working knowledge of our client\'s products and services

What you need to succeed in this role

• Excellent German (C1 for both spoken and written) and English C1
• Experience in customer support is a must
• Interest in golf
• Knowledge of golf rules and golf equipment
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience working with luxury brands
• Experience with CRM systems

Benefits and Perks

• Fixed schedule: Monday to Friday, 5 AM-1 PM, GMT-3
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

About us

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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