Call Center Representative

Virtustant; Brazil; Remote; BRL 75,000 - 187,000; Full time

Benefits offered by this job

100% remote work from your homecountry

Long-term positions with US-based 公司

Payment in USD or local currency, per|

Ongoing support from the Virtustant 팀

Job summary

Virtustant is a remote staffing company connecting professionals in Latin America and South Africa with US businesses. The Call Center Representative will handle inbound and outbound calls and deliver a great experience on every call from a remote setup.

Responsibilities include following scripts, scheduling appointments, updating CRM, meeting quality targets, and escalating issues as needed. Advanced English and a quiet home workspace are required for success.

Qualifications

• Advanced English (C1 or higher) and clear confident phone communication.
• Call center experience (inbound or outbound).
• Comfortable working with metrics and targets.
• A quiet workspace, a headset and a reliable internet connection.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures.
• Schedule appointments and process requests.
• Update records in the CRM after every call.
• Meet quality and productivity targets.
• Escalate issues to the right team.

Skills

Advanced English (C1+)

Call center experience

Metrics & targets

Quiet workspace & headset & internet

Tools

Dialers/VoIP tools

Job description

Job Title: Call Center Representative

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Handle inbound and outbound calls for US companies, delivering a great experience on every call.

Responsibilities

• Handle inbound and outbound calls following scripts and procedures
• Schedule appointments and process requests
• Update records in the CRM after every call
• Meet quality and productivity targets
• Escalate issues to the right team

Requirements

• Call center experience (inbound or outbound)
• Advanced English (C1 or higher), clear and confident on the phone
• Comfortable working with metrics and targets
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Dialers or VoIP tools (RingCentral, Five9, Aircall)
• Sales or collections experience

English Level

Advanced (C1 or higher), clear and confident on the phone

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long-term positions with US-based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team