Customer Service Specialist

Virtual Latinos

Brasil

Remote

BRL 49,443 - 164,810

Full time

14 days+

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Job summary

An online service provider is seeking a Customer Service Specialist in Brazil to provide exceptional support, handle inquiries, and manage accounts. Candidates should have excellent communication skills in English and Portuguese, with a focus on detail and organization. This is a full-time position offering flexible remote work hours in alignment with U.S. schedules.

Qualifications

Strong communication skills in Portuguese are mandatory.
Must be at least 21 years old.

Responsibilities

Provide exceptional customer support across all channels.
Identify and troubleshoot customer issues.
Update and maintain customer records.

Skills

Excellent written and verbal communication skills in English

Ability to excel in a fast-paced environment

Strong organizational abilities

Meticulous attention to detail

Collaborative team spirit

Commitment to confidentiality

Education

1 year of related experience and/or a related degree

Job description

With over 5,000+ VA's hired that are part of our community and 2,500+ companies helped, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and beyond.

Within our community, 10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities. Ready to explore the possibilities?

Apply today and become part of a community where your skills shine and your career aspirations soar!

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Job Title

Customer Service Specialist

Pay Rate LinkedIn style

Part-Time Monthly Rates: $840-$$1,400 (based on 20 hours per week schedule)

Full-Time Monthly Rates: $1,680-$2,800 (based on 40 hours per week schedule)

The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10,5 - $17,5 depending on experience. Once a rate has been offered to you, it is non-negotiable.

Work Schedule

The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client. All our clients are in the U.S. and work schedules will be in the U.S. time zone.

Job Summary

The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.

Job Tasks

Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
Account Management: Update and maintain accurate customer records and account information in the system.
Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
Communication: Build positive relationships with customers through empathetic and clear communication.
Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications