Business Support Management Analyst (Vaga PCD)

JPMorganChase; São Paulo; Presencial; BRL 89 280 - 133 920; Tempo integral

Resumo da oferta

JPMorgan Chase in Brazil seeks a BCM professional to support the CIB business across Latin America. You will manage onboarding/offboarding, drive hardware/app provisioning, and oversee space planning to optimize the CIB footprint.

The role emphasizes strong English, communications, and data analysis skills, with a focus on controls, metrics, and efficient processes in a fast-changing environment.

Qualificações

• Bachelor's degree in Business Administration, Economics, Accounting, Technology or related field.
• 2+ years of relevant experience.
• Advanced English (spoken and written).
• Strong verbal and written communication skills.
• Ownership and proactivity—anticipate risks and unblock items.
• Meet deadlines in a changing environment while upholding controls.
• Strong analytical and independent problem-solving abilities.
• Ability to conduct analyses to influence decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent relationship-building with listening and influencing abilities.
• Ability to work under pressure and prioritize multiple demands.

Responsabilidades

• Manage end-to-end onboarding and offboarding processes.
• Drive the technology agenda through control and provisioning of hardware, applications, and market data management.
• Real Estate / Space Planning: maintain floor plans, manage moves, and promote efficiency.
• Ensure a dynamic controls and compliance environment, mitigating risks within business processes.
• Develop and implement performance metrics aligned with the BCM agenda.
• Analyze expense data to create reports for senior leadership.
• Support administrative team needs and be a point of contact.
• Lead ad hoc projects aligned with the BCM agenda in Latin America.
• Process and review data with intermediate Excel skills and robust controls.
• Work under pressure to meet deadlines and drive process improvements.

Conhecimentos

Advanced English

Communication skills

Proactivity

Problem solving

Data analysis

MS Office

Formação académica

Bachelor's degree in Business Administration, Economics, Accounting, Technology or related fields

Ferramentas

MS Office (Excel/Word/PowerPoint)

Descrição da oferta de emprego

Job Description

This position offers the opportunity to work with the CIB's Business Change Management (BCM), which provides a range of services to support the CIB business globally at JPMorgan Chase.

Job Responsibilities

• Manage the end-to-end onboarding and offboarding process.
• Drive the technology agenda through the control and provisioning of hardware, applications, and market data management.
• Real Estate / Space Planning: maintain floor plans, manage moves, perform cost allocations and ad hoc projects; promote efficiency in the CIB footprint.
• Ensure a dynamic controls and compliance environment, continuously mitigating risks within business processes.
• Develop and implement performance metrics aligned with the BSM agenda.
• Analyze expense data to create reports and presentations for senior leadership.
• Serve as a support point and advocate for the administrative team's needs.
• Lead ad hoc projects aligned with the BSM agenda in Latin America.
• Process and review data efficiently and in compliance with procedures (intermediate Excel skills are essential), with an understanding of the importance of processes and a robust controls framework.
• Work effectively under pressure and in a fast‑changing environment to meet deadlines.
• Drive process improvements and efficiencies.

Required Qualifications, Capabilities And Skills

• Bachelor's degree in Business Administration, Economics, Accounting, Technology or other related fields.
• 2+ years of relevant experience.
• Advanced English (spoken and written communication).
• Strong verbal and written communication skills.
• Ownership and proactivity—anticipate risks and unblock pending items.
• Handle urgent matters without compromising controls; meet deadlines in a changing environment.
• Strong and independent problem‑solving skills.
• Ability to conduct analyses to influence and support decision-making.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship‑building skills, with strong listening and influencing abilities.
• Ability to work under pressure, prioritize multiple demands, and ensure delivery completion.
• Proactive (self‑starter), organized profile, consistent in meeting deadlines and deliverables.

Preferred Qualifications, Capabilities And Skills

• Experience in customer service and/or client‑facing stakeholder engagement.

Reminder

To apply for positions designated for people with disabilities (PCD) in Brazil, it is necessary to provide proof through a medical report during the selection process.

EEO Statement

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.