Payments Lifecycle Analyst (Vaga PCD)

JPMorgan Chase & Co.; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

J.P. Morgan is seeking a Payments Operations professional in São Paulo to support the lifecycle of Cash Management products, including Current Accounts, Cards and Boletos.

You will oversee daily routines, reconciliations and exception management while partnering with multiple teams to ensure risk control and regulatory compliance. The role also involves contributing to strategic initiatives, process improvements and the deployment of new products within the Payments franchise.

Qualificações

• Bachelor’s degree or equivalent in a relevant field.
• 3-4 years of professional experience in a Finance role.
• Advanced English (written and spoken).
• Operational experience in Financial Services required.
• Experience with reconciliations and exception management.

Responsabilidades

• Execute daily operational routines and controls within Payments Operations.
• Perform reconciliations, investigations, and resolution of exceptions for accounts, cards, and Boletos.
• Monitor workflows and resolve client, business, and operational inquiries.
• Collaborate with business, technology, product and support teams to resolve issues.
• Support implementation of new products, enhancements, and regulatory requirements.
• Provide metrics, macros and reports.
• Identify knowledge gaps and reporting needs.
• Identify opportunities to improve processes and develop systemic solutions.

Conhecimentos

Advanced English

Operational reconciliations

Investigations

Exception management

Leadership

Project management

Communication

Prioritization

Multi-tasking

Confidential information handling

Formação académica

Bachelor’s degree in Business Administration, Economics, Engineering, or Accounting

Descrição da oferta de emprego

Job Description

This role will be responsible for supporting Payments Operations activities in Brazil, focusing on the operational lifecycle of Cash Management products, including Current Accounts, Cards, and Collection Services (Boletos). The position will oversee daily operational routines, reconciliations, investigations, and exception management processes, while working closely with Business, Product, Technology, and Client Service teams to ensure operational excellence, effective risk management, and regulatory compliance.

The role will also contribute to strategic initiatives, process enhancements, and the implementation of new products and capabilities within the Payments franchise.

Job Responsibilities

• Execute daily operational routines and controls according to established procedures within Payments Operations.
• Perform reconciliations, investigations, and resolution of exceptions related to Current Accounts, Cards, and Collection Services (Boletos).
• Monitor operational workflows and ensure timely resolution of client, business, and operational inquiries.
• Partner with business, technology, product, and support teams to investigate and resolve operational issues.
• Support the implementation of new products, enhancements, and regulatory requirements affecting Payments Operations.
• Support and provide metrics, macros and reports.
• Identify business knowledge gaps and reporting the same.
• Identify improvement opportunities in our processes.
• Develop improvements and systemic solutions to optimize efficiency and effectiveness in operational processes.

Required Qualifications, Capabilities and Skills

• Bachelor’s degree in Business Administration, Economics, Engineering, or Accounting.
• 3-4 years of professional experience in a similar role within Finance.
• Advanced English (written and spoken).
• Operational experience and/or knowledge of the Financial Services industry required.
• Experience with operational reconciliations, investigations and exception management.
• Ability to handle highly confidential information in a professional manner.
• Strong prioritization and multi-tasking skills.
• Strong communication, presentation, project management, and leadership skills.

Preferred Qualifications, Capabilities and Skills

• Control activities is preferred.
• Understanding of Payments Operations processes and controls is considered an advantage.
• Knowledge of Cash Management products and operational processes, including Current Accounts, Cards, and Collection Services (Boletos), is preferred.

Reminder: To apply for positions designated for people with disabilities (PCD) in Brazil, it is necessary to provide proof through a medical report during the selection process.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.