Business Support Management Analyst (Vaga PCD)

JPMorgan Chase & Co.; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

JPMorgan Chase & Co. in São Paulo seeks a Business Change Management professional to join the CIB BCM team. You will help onboard and offboard users, coordinate hardware, applications and market data, and drive efficiency and controls across Latin America.

The role requires strong English, proactive problem solving, and the ability to work under pressure in a fast-changing environment. You will partner with global teams and senior leadership to deliver on-time, compliant results.

Qualificações

• Bachelor's degree or higher in a related field.
• Strong written and spoken English.
• Excellent communication and relationship-building skills.
• Ability to anticipate risks and unblock items.
• Proven ability to work under pressure and meet deadlines.

Responsabilidades

• Manage the end-to-end onboarding and offboarding process.
• Drive technology agenda via control and provisioning of hardware, applications, and data.
• Oversee Real Estate/Space Planning activities and cost allocations.
• Maintain a rigorous controls and compliance environment.
• Develop metrics and report to senior leadership.
• Analyze expense data and prepare reports for executives.
• Support administrative team needs and advocate for their requirements.
• Lead ad hoc projects within the Latin America region.
• Ensure data processing adheres to procedures and robust controls.
• Collaborate with global teams to meet timelines.

Conhecimentos

Advanced English

Communication skills

Problem solving

Organizational skills

Proactive

Formação académica

Bachelor's degree in Business Administration, Economics, Accounting, Technology or related fields

Ferramentas

Microsoft Excel

Microsoft Word

PowerPoint

Descrição da oferta de emprego

Job Schedule Full time

Job Description

This position offers the opportunity to work with the CIB's Business Change Management (BCM), which provide a range of services to support the CIB business globally at JPMorganChase.

The group's primary role is to lead the onboarding and offboarding of users within the Corporate & Investment Bank, partnering with multiple global teams to ensure required requests are opened and completed thoroughly and within established timelines. The team also manages and oversees additional processes and validation exercises.

Job Responsibilities:

• Manage the end-to-end onboarding and offboarding process.
• Drive the technology agenda through the control and provisioning of hardware, applications, and market data management.
• Real Estate / Space Planning: maintain floor plans, manage moves, perform cost allocations and ad hoc projects; promote efficiency in the CIB footprint.
• Ensure a dynamic controls and compliance environment, continuously mitigating risks within business processes.
• Develop and implement performance metrics aligned with the BSM agenda.
• Analyze expense data to create reports and presentations for senior leadership.
• Serve as a support point and advocate for the administrative team’s needs.
• Lead ad hoc projects aligned with the BSM agenda in Latin America.
• Process and review data efficiently and in compliance with procedures (intermediate Excel skills are essential), with an understanding of the importance of processes and a robust controls framework.
• Work effectively under pressure and in a fast-changing environment to meet deadlines.
• Drive process improvements and efficiencies.

Required Qualifications, Capabilities and Skills:

• Bachelor's degree in Business Administration, Economics, Accounting, Technology or other related fields.
• 2+ years of relevant experience.
• Advanced English (spoken and written communication).
• Strong verbal and written communication skills.
• Ownership and proactivity - anticipate risks and unblock pending items.
• Handle urgent matters without compromising controls; meet deadlines in a changing environment.
• Strong and independent problem-solving skills.
• Ability to conduct analyses to influence and support decision-making.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship-building skills, with strong listening and influencing abilities.
• Ability to work under pressure, prioritize multiple demands, and ensure delivery completion.
• Proactive (self-starter), organized profile, consistent in meeting deadlines and deliverables.

Preferred Qualifications, Capabilities and Skills:

• Experience in customer service and/or client-facing stakeholder engagement.

Reminder: To apply for positionsdesignatedfor people with disabilities (PCD) in Brazil, it is necessary to provide proof through a medical report during the selection process.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.