Business Operations Associate

fonio.ai; Campinas; On-site; BRL 80,000 - 150,000; Full time

Benefits offered by this job

Health insurance

30 days paid vacation

Hardware of your choice

Regular team offsites

Office in Campinas - on-site

Job summary

fonio.ai is seeking an Office & Operations Lead to enable our on-site team in Campinas. You will own office facilities, onboarding, finance operations, and executive support, helping the company move fast with ownership and clear communication.

This role offers CLT or PJ arrangements, health insurance, 30 days vacation, and the chance to shape our growing Campinas office and the upcoming new site, working closely with the founders to keep operations smooth.

Qualifications

• Ownership mindset: you spot problems before they elevate and solve them proactively.
• Meticulously organized, without losing sight of the big picture.
• Initial experience in office management, operations, or as an EA—ideally in a startup environment.
• A basic understanding of financial processes.
• Fluency in English.

Responsibilities

• Own office operations across the Campinas location, coordinating facilities and vendors.
• First point of contact – you solve problems before others even notice them.
• Organize onboarding: desks, access, equipment, and international accommodations.
• Structured bookkeeping and account coding; ensure accurate customer invoicing and coordination with Sales.
• Support with press-related matters and organize team events and offsites.

Job description

About Fonio

fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil.

We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

The role

This role is the enabler for our entire on-site team. Nothing happens here without you—you are an integral part of the team and one of the most important hires we are making this year.

Office & Facilities

• Full ownership of the Vienna office: interior design, contractors, repairs, equipment, office supplies, and catering
• First point of contact – you solve problems before others even notice them
• Creative freedom to shape the current office and the new one coming this autumn

Onboarding

• Every new hire is fully set up from Day 1 – desk, access rights, and equipment are ready to go
• Organizing accommodation for international new hires

Finance Operations

• Structured bookkeeping and account coding – nothing slips through the cracks
• Collecting outstanding payments (including historical ones) via automated processes
• Ownership of accurate customer invoicing and coordination with the Sales team

Executive Assistant Support

• Support with press-related matters and document preparation for our management team
• Organizing team events and offsites

What you bring

• An ownership mindset: you spot problems before they elevate and solve them proactively
• Meticulously organized, without losing sight of the big picture
• Initial experience in office management, operations, or as an EA—ideally in a startup environment
• A basic understanding of financial processes
• Fluency in English

What We Offer

• Competitive salary package depending on experience incl. equity
• CLT/PJ contract, whichever works better for you
• Health insurance
• 30 days of paid vacation
• Hardware of your choice
• Regular team offsites
• Work from our Campinas office, on-site, with an ambitious team

Application process

• 15-minute introductory call
• 30-minute skills interview
• 20-minute culture fit interview with the founders

How we hire?

We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision.

fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is.

Need an adjustment in the process? Just tell us.