Business Growth Field Trainer

Sorenson Communications, LLC; Brasil; On-site; BRL 190,000 - 317,000; Full time

Benefits offered by this job

Paid vacation time

Paid sick time

Paid holidays

401(k) match

Medical insurance

Employee assistance program

Career development opportunities

Job summary

Sorenson Communications, LLC is hiring a Business Growth Field Trainer in Billings, MT. This role visits healthcare professionals to promote CaptionCall services, while managing provider and educator accounts and training customers on device usage.

The position requires travel 50–75%, a high school diploma or GED, and a background in sales and customer service. On-site work with comprehensive benefits and growth opportunities are provided.

Qualifications

• Self-starter with sales and customer service experience
• Ability to present to groups
• Ability to adapt to varying sales situations
• Strong English communication and professional demeanor

Responsibilities

• Promote CaptionCall service through visits and events
• Manage provider and educator accounts and recruit new professionals
• Install and troubleshoot CaptionCall phones and train customers
• Maintain CRM records and complete required reports
• Travel 50–75% to client sites and events
• Ensure compliance and deliver excellent customer experience

Skills

Public speaking

Group presentations

Sales & customer service

Adaptability

Basic computer skills

Compliance awareness

English communication

Independent worker

Goal oriented

Education

High School Diploma or GED

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Business Growth Field Trainer

Locations

Showing 1 location

Billings, MT, USA

Showing 1 location Billings, MT, USA

• On-site
• Travel Required : Yes
• Salary Range : $35,500 USD to $59,300 USD
• Full-Time
• Requisition #: BUSIN010256

Description

Description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Job Summary

The Business Growth Field Trainer is a hands-on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other appliable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.

Essential Duties and Responsibilities

• Create install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)
• Attend and participate in trade shows, events and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Promote the CaptionCall service
• Complete service calls as assigned
• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Accurately maintain customer records in CRM (dynamics)
• Complete required reports and submit feedback on customer and provider interactions
• Maintain adequate inventory of equipment and marketing supplies in order to service customers and providers
• Other duties as assigned

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Commission Tier Lead Source(s) Commission Per Install Description

Tier A Hearing Health Provider (HHP) Network $90 Highest-performing channel with
long-term strategic value and
strong engagement.

Tier B Senior Living, Assisted
Living $80 Moderate performance channel
with growth potential and
manageable complexity.

Tier C All Other Lead Sources
(DTC, etc.) $30 Emerging or lower-performing
sources, including canteens, health

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel Requirements: 50-75%

Education

Minimum of a High School Diploma or GED

Experience

Self-starter with a background in sales and customer service, comfortable engaging with clients through in-person visits and delivering an exceptional customer experience.

Knowledge, Skills, and Abilities

• Ability to comfortably and clearly present to large and small groups
• Ability to tailor to unique needs of individual customers and healthcare professionals
• Must be able to adapt to various sales situations and environments
• Basic computer knowledge and experience
• Commitment to adhere to strict compliance standards
• Ability to meet or exceed expectations and maintain established goals set forth by department management
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Must be reliable, organized and punctual
• Must be able to work independently

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver’s license and maintain a good driving record
• Must have a PC (not a mac) and a high speed internet connection to perform essential job duties
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required
• Ability to work evenings and weekends as needed

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Assiantive Action Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Travel Required

Yes .