Brazil. - Partner Operations

TEEM; São Paulo; On-site; BRL 180,000 - 260,000; Full time

Job summary

Tier1usa is seeking a highly driven Partner Operations professional to oversee and expand our strategic partnerships across healthcare verticals in Brazil. The role demands a strong communicator, ownership mindset, and the ability to navigate complex partner ecosystems.

You will own day-to-day partner operations, smooth onboarding, and the development of onboarding workflows, SOPs, and training materials. You will collaborate across partnerships, sales, marketing, customer success, finance,

Qualifications

• Experience managing multi-stakeholder partner programs.
• Strong onboarding and enablement experience.
• Ability to build scalable processes and dashboards.

Responsibilities

• Own day-to-day operational management of partner relationships and programs
• Support partner onboarding and ensure a smooth launch
• Develop onboarding workflows, documentation, training materials, and SOPs
• Provide tools, information, and support to help partners succeed
• Coordinate internal teams across partnerships, sales, marketing, CS, finance, legal, and ops
• Track deliverables, owners, deadlines, and outcomes across initiatives
• Build scalable systems and dashboards for partner performance and pipeline
• Maintain partner records in CRM and other systems
• Report ROI of partnerships and contribute to forecasting

Skills

Relationship management

Cross-functional collaboration

Operational excellence

Project management

Effective communication

Tools

CRM systems

Dashboard tools

Job description

We are looking for a highly driven and relationship-oriented Partner Operations to oversee and expand our strategic partnerships across multiple verticals related to healthcare sectors.

This role requires a strong communicator who thrives in a collaborative environment, demonstrates high ownership, and can navigate complex relationships with ease

Partner Responsibilities

• Own the day-to-day operational management of partner relationships and programs
• Support efficient partner onboarding and help ensure a smooth launch experience
• Build and maintain onboarding workflows, documentation, training materials, and SOPs
• Make sure partners have the tools, information, and support they need to succeed

Cross-functional coordination

• Serve as the internal point of coordination across partnerships, sales, marketing, customer success, finance, legal, and operations
• Help ensure partner initiatives are executed on time and with strong attention to detail
• Coordinate follow-up on partner leads, co-marketing efforts, event opportunities, and strategic projects
• Track deliverables, owners, deadlines, and outcomes across partner initiatives

Operational systems and process improvement

• Build scalable systems and processes that improve execution and visibility across partnerships
• Maintain accurate partner records in CRM and other internal systems
• Develop dashboards and tracking for partner performance and pipeline contribution Identify workflow gaps or inefficiencies and proactively improve them
• Reporting and performance tracking
• Track partner-sourced opportunities, referrals, revenue contribution, campaign performance, and engagement
• Prepare recurring reports for leadership on partner activity, results, and opportunities for improvement
• Help measure ROI across partnerships, events, referral channels, and co-marking programs
• Support forecasting and planning with clear operational reporting

Communication and relationship support

• Help manage partner communication in a timely, professional, and organized manner
• Draft partner updates, follow-up materials, meeting notes, and internal summaries Support the partnerships team in preparing for meetings, business reviews, events, and launches
• Ensure follow-through on commitments made to partners and internal teams