Office IT Solution Advisor

McKinsey & Company; São Paulo; On-site; BRL 96,000 - 216,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Global community

Job summary

McKinsey & Company in São Paulo seeks an IT Service Desk specialist to deliver face-to-face support, resolve office technology issues, and ensure smooth operations for colleagues. You will triage incidents, document outcomes, and coordinate AV and collaboration tech across offices.

You will be part of a global IT team, offering proactive advisory support, continuous learning, and opportunities to expand expertise while upholding high standards of ethics and integrity.

Qualifications

• Bachelor's degree or equivalent practical experience preferred.
• 3+ years of experience in corporate IT support, desktop support, workplace technology, service desk, or professional services environments.
• Strong ownership, organizational skills, accountability, and attention to detail.
• Experience supporting Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, mobile devices, AV technologies, and endpoint management platforms such as Jamf.
• Ability to troubleshoot complex technical issues, make sound escalation decisions, and manage multiple priorities independently.
• Experience maintaining accurate operational records using ServiceNow or comparable IT service management platforms.
• Ability to identify service improvement opportunities through recurring issue analysis, operational data, and colleague feedback, and effectively communicate insights to global product teams.
• Ability to facilitate technology training and communicate technical concepts clearly to non-technical audiences.
• Demonstrated curiosity and interest in emerging technologies and AI-enabled productivity tools, with the ability to learn, demonstrate, and champion new technologies.
• Ability to work in person, travel locally as required, and safely handle workplace technology equipment and peripherals.
• Excellent customer service, communication, and stakeholder management skills, with the ability to build trusted relationships across all levels of the firm.
• Excellent written and verbal communication skills in English and Portuguese (Spanish is a plus).

Responsibilities

• Provide walk-in IT Bar support during core office hours and resolve urgent in-office issues.
• Perform real-time incident triage and escalate to Global Help Desk or vendors when needed.
• Document resolution paths and own end-to-end issue outcomes.
• Proactively monitor office technology health and resolve issues before they impact productivity.
• Manage conference room and collaboration tech, including AV, Zoom, and Teams room readiness.
• Support live event technology and partner with Global Events teams for end-to-end support.
• Coordinate office readiness activities, vendor engagement, and coverage planning.

Skills

Ownership

Organizational skills

Attention to detail

Customer service

Communication

Stakeholder management

English and Portuguese fluency

Curiosity about emerging tech

Education

Bachelor's degree or equivalent

Tools

Windows

macOS

Microsoft 365

Zoom

Microsoft Teams

Jamf

ServiceNow

Job description

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You will deliver operational technology excellence with the instincts of a trusted advisor—providing a concierge-grade, end-to-end customer experience that resolves issues quickly and enables colleagues to work smarter. You treat every interaction as an opportunity to leave colleagues more capable and confident than before. You will serve as a trusted advisor to office colleagues and the wider IT service teams, delivering support, building awareness, and improving adoption of firm tools, solutions, and services. You will play a critical role in providing technology and services that meet customer and location needs. Your role is equally focused on operational excellence and proactive advisory support—both dimensions are essential to your success. You will provide walk-in IT Bar support during core office hours, assisting colleagues with workplace technology needs and delivering timely, concierge-level, face-to-face resolution for urgent in-office issues. You will perform real-time incident triage, resolving issues locally where appropriate and escalating to the Global Help Desk or vendors when remote or specialist expertise is required. You will clearly document the resolution path and outcome and take end-to-end ownership of every issue. You will proactively monitor the health of office technology, identifying and resolving system, device, and environment issues before they impact productivity rather than waiting for them to be reported. You will manage conference room and collaboration technology, including AV equipment, Zoom and Teams room readiness, pre-meeting validation, and live meeting support. You will partner with Global Events teams to deliver end-to-end event technology support, ensuring technology readiness, resolving issues in real time, and providing a seamless experience throughout the event lifecycle. Success means zero technology-related disruptions. You will coordinate office readiness activities, including vendor engagement, infrastructure coordination, Office Without Local IT (OWL) visit scheduling, and coverage planning.

Your Qualifications and Skills

• Bachelor's degree or equivalent practical experience preferred
• 3+ years of experience in corporate IT support, desktop support, workplace technology, service desk, or professional services environments
• Strong ownership, organizational skills, accountability, and attention to detail
• Experience supporting Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, mobile devices, AV technologies, and endpoint management platforms such as Jamf
• Ability to troubleshoot complex technical issues, make sound escalation decisions, and manage multiple priorities independently
• Experience maintaining accurate operational records using ServiceNow or comparable IT service management platforms
• Ability to identify service improvement opportunities through recurring issue analysis, operational data, and colleague feedback, and effectively communicate insights to global product teams
• Ability to facilitate technology training and communicate technical concepts clearly to non-technical audiences
• Demonstrated curiosity and interest in emerging technologies and AI-enabled productivity tools, with the ability to learn, demonstrate, and champion new technologies
• Ability to work in person, travel locally as required, and safely handle workplace technology equipment and peripherals
• Excellent customer service, communication, and stakeholder management skills, with the ability to build trusted relationships across all levels of the firm
• Excellent written and verbal communication skills in English and Portuguese (Spanish is a plus)