AV Technician II / AV Technician / AV Support L2

Astreya; São Paulo; Presencial; BRL 67.000 - 89.000; Jornada completa

Descripción de la vacante

Astreya is seeking an AV Technician II to join our expanding onsite team with a global client. You will work with cutting-edge AV/VC technologies, analyzing problems quickly to maintain smooth operations across corporate environments.

Responsibilities include high-profile event support, audio/video/conferencing, and project maintenance. Occasional travel to client offices is required, with collaboration across cross-functional teams to install and support presentation systems.

Formación

• 2–5 years’ related experience or training.
• Ability to work independently and manage time.
• Strong communication and customer service skills.
• Willingness to travel to client sites when required.
• Familiarity with AV equipment and cabling installation.

Responsabilidades

• Participate in installation of AV equipment and displays, incl. conferencing gear.
• Install structured cabling including cat5e/6, HDMI, DVI, and audio cables.
• Meet SLAs and update tickets; support events and pre-event checks.
• Upload Crestron programs and coordinate with remote teams on certification.
• Assist with inventory and recurring stock management; handle RMA issues.
• Interface with end users and vendors during events; troubleshoot issues.
• Travel to client sites as needed to support projects and events.

Conocimientos

Customer service

Independent work

Problem solving

Team collaboration

Travel readiness

Educación

High school diploma or GED

Herramientas

Crestron control systems

AV equipment installation

Structured cabling

HDMI/RGB/DVI testing

Descripción del empleo

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required.

Scope

• Works on assignments that are moderately difficult, requiring judgment in resolving issues
• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications

• Various certifications

Physical Demand & Work Environment

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Job entails travelling other sites to different countries to provide support.