Associate Forward Deployed Engineer - Customer Success

Grupo Myth; São Paulo; Presencial; BRL 180 000 - 260 000; Tempo integral

Resumo da oferta

Grupo Myth is seeking an Associate Forward Deployed Engineer to join the Customer Success team. You will act as an embedded advisor, delivering end-to-end WSO2 deployments (API Platform, Identity Platform, Developer Platform, Agent Platform) and translating business needs into concrete technical solutions.

You will work directly with customers to architect integrations, leverage AI services, run workshops, and guide teams through change.

Qualificações

• 5+ years of software engineering experience.
• Experience deploying on Kubernetes / cloud-native environments.
• Proficiency in backend languages (Java, Python, Go or Ballerina).
• Strong knowledge of IAM / CIAM and API security.
• Experience with OAuth2, OIDC, REST and GraphQL.
• Ability to translate business requirements into technical architecture.
• Excellent communication and customer-facing skills.
• Native Portuguese language.

Responsabilidades

• Own end-to-end technical delivery of WSO2 platform deployments within customer environments.
• Architect integration solutions connecting enterprise systems, third-party APIs, and AI services.
• Mastery in AI for Code and planning applications leveraging AI.
• Build custom integrations, connectors, and automation pipelines tailored to client workflows.
• Embed into customer teams and guide through changes to implement the solution.
• Be the trusted advisor for customer in building WSO2 technology solutions.
• Translate ambiguous requirements into concrete architectures.
• Run workshops, design sprints, and technical deep-dives with the customer.
• Identify expansion opportunities by understanding evolving technical landscape.
• Bridge between Sales, Product, and Customer Success to capture true needs.
• Contribute to reusable accelerators, reference architectures, and internal playbooks.
• Feed real-world customer friction and requirements back to product teams.

Conhecimentos

Backend languages (Java, Python, Go or

API integration

Kubernetes / cloud-native

IAM / CIAM security

OAuth2 / OIDC / REST / GraphQL

CI/CD pipelines

Stakeholder communication

Portuguese (native)

Ferramentas

Java

Python

Go

Ballerina

Kubernetes

AWS

Azure

GCP

Git

Descrição da oferta de emprego

The Associate Forward Deployed Engineer is a critical role within the Customer Success function, designed to bridge the gap between product engineering and strategic customer environments. FDEs act as embedded advisors and consultants, helping customers achieve the vision of an "Agentic Enterprise" by translating high-value business requirements into rapid, technical implementations.

As an Associate FDE, you will work on customers directly to deliver an outcome navigating the challenges of a customer environment, yet bridging the product engineering expertise into the customer solution.

Responsabilities:

• Own end-to-end technical delivery of WSO2 platform deployments (API Platform, Identity Platform, Developer Platform, Agent Platform) within customer environments.
• Architect integration solutions connecting enterprise systems, third-party APIs, and AI services to deliver agentic applications.
• Mastery in "Vibe Coding" (AI for Code) and planning applications that leverage AI (Code for AI).
• Build custom integrations, connectors, and automation pipelines tailored to client workflows
• Get embedded into customers teams and traverse through the challenges to implement the change
• Be the trusted advisor for the customer in building WSO2 technology related solutions
• Translate ambiguous business requirements into concrete technical architectures
• Enable customer’s team by running workshops, design sprints, and technical deep-dives
• Identify expansion opportunities by understanding the customer\'s evolving technical landscape
• Bridge between Sales, Product, and Customer Success - you are the ground truth on what customers actually need
• Contribute to reusable accelerators, reference architectures, and internal playbooks
• Feed real-world customer friction and requirements back to product teams
• 5+ years of software engineering experience
• Hands-on experience with API, integration, identity platforms
• Proficiency in at least one backend language (Java, Python, Go, or Ballerina)
• Experience deploying on Kubernetes/cloud-native environments (AWS, Azure, GCP)
• Proficiency in Identity and Access Management (IAM), Customer IAM (CIAM), and general application/API security.
• Strong understanding of OAuth2, OIDC, REST, GraphQL, event-driven architecture
• Strong architectural understanding of systems development and CI/CD pipeline configuration.
• Comfortable presenting to both technical teams and executive stakeholders
• Exceptional communication, customer empathy, and resilience.
• Ability to drive rapid results with adaptability despite evolving challenges or shifting requirements.
• Native Portuguese

Ideal

• Prior experience with WSO2 product stack or comparable platforms (MuleSoft, Apigee, Kong, Okta)
• Experience building or integrating LLM/AI services into enterprise systems
• Background in enterprise architecture or solution design
• Prior experience in global customer facing technical delivery
• A work culture and environment where we value both hard work AND flexibility.
• Ongoing training, coaching, and mentoring.
• Education reimbursement for professional qualifications and courses.
• A generous vacation/leave plan that fits your needs.
• Health insurance for you and your family.

Detalles

Founded in 2005, our client is the largest independent software provider offering open source API management, integration, and identity and access management (IAM) to thousands of companies in more than 90 countries. The company's products and platforms enable organizations to unlock the full potential of artificial intelligence and APIs to securely deliver the next generation of AI-powered digital services and applications.
Our open source, AI-powered, API-centric approach frees developers and architects from single-vendor lock-in and enables rapid digital product creation.
Recognized as a leader by industry analysts, the company has more than 800 employees worldwide and offices in Australia, Brazil, Germany, India, Sri Lanka, the United Arab Emirates, the United Kingdom, and the United States, with more than $100 million in annual recurring revenue.