Site Reliability Engineer - Customer Success

WSO2; São Paulo; Presencial; BRL 180 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and life insurance

Flexible vacation/leave plan

Health coverage for family

Resumo da oferta

WSO2 seeks a Site Reliability Engineer to support customer deployments on Azure, AWS, and GCP, and to drive scalable, secure cloud architectures. You will automate infrastructure, implement CI/CD pipelines, and monitor system health to ensure high availability.

You will optimize cloud services, collaborate with engineering and operations, and continuously improve reliability and performance while adhering to security best practices.

Qualificações

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Expertise in cloud platforms such as Azure, AWS and GCP.
• Expertise in Linux, virtualization and containerization technologies such as Docker and Kubernetes.
• Solid understanding of networking, security principles, and compliance frameworks.
• Proficiency in IaC tools (Terraform, CloudFormation), configuration management (Puppet, Chef, Helm), and scripting languages (Python, Bash, PowerShell).
• Experience with CI/CD tools (Github Actions, Jenkins) and monitoring/logging tools (Prometheus, ELK stack, Splunk).
• Exceptional problem‑solving, analytical, and troubleshooting skills, proactive, customer‑centric mindset.
• Strong communication skills and ability to collaborate in a team environment.

Responsabilidades

• Lead design and implementation of new cloud deployments on Azure, AWS, GCP, and Kubernetes.
• Optimize cloud architectures for scalability and cost-efficiency with secure networking and access controls.
• Develop automation scripts and IaC with Terraform, Ansible, or CloudFormation; deploy CI/CD pipelines.
• Ensure service availability by configuring monitors, alerts, and responding to critical alerts promptly.
• Provide ongoing support and maintenance for deployments, monitor performance, resolve issues, and improve reliability.
• Establish comprehensive monitoring and alerting across customer deployments; stay updated on security threats.
• Collaborate with product, operations, and QA teams; share knowledge through documentation, training, and mentorship.

Conhecimentos

Azure

AWS

GCP

Linux

Docker

Kubernetes

Terraform

CloudFormation

Jenkins

GitHub Actions

Puppet

Chef

Helm

Python

Formação académica

Bachelor’s degree in CS/Engineering

Ferramentas

Terraform

Ansible

CloudFormation

Puppet

Chef

Helm

Prometheus

ELK

Splunk

Descrição da oferta de emprego

Site Reliability Engineer - Customer Success

As a Site Reliability Engineer at WSO2, you'll be instrumental in both supporting our existing customers with their managed or private cloud deployments and initiating new deployments across leading cloud platforms such as Azure, AWS, and GCP. Your mission will include ensuring the seamless operation, scalability, and security of WSO2 cloud services, alongside automating processes to boost both efficiency and reliability.

Your Key Responsibilities

Deployment Setup and Management:

• Lead the design and implementation of new cloud deployments, tailoring solutions to meet stakeholder requirements on platforms like Azure, AWS, GCP, and Kubernetes.
• Optimize cloud architectures for scalability and cost‑effectiveness, adhering to best practices for networking, security, and access controls.
• Gain and maintain deep knowledge of cloud infrastructure providers to create robust solutions.

Automation and CI/CD:

• Craft and manage automation scripts and infrastructure as code (IaC) with Terraform, Ansible, or CloudFormation.
• Deploy CI/CD pipelines to streamline software delivery, testing, and deployment processes, ensuring efficient version control and configuration management.

Managed Cloud Support:

• Ensure the availability of the services by configuring system monitors and alerts and attending to critical alerts in a timely manner.
• Offer continuous support and maintenance for existing deployments, monitoring system performance and swiftly resolving issues to maintain high availability and reliability.
• Implement strategies for performance optimization and failure prevention, conducting thorough root cause analyses to avoid future issues.

Monitoring and Security:

• Establish comprehensive monitoring and alerting systems to oversee customer deployments, setting thresholds for incident response.
• Conduct regular security assessments and stay abreast of the latest threats and trends to fortify cloud environments against risks.

Collaboration and Knowledge Sharing:

• Foster a collaborative environment with product developers, operations, and QA teams to enhance workflows and product quality.
• Share knowledge and best practices, contributing to the team’s collective expertise through documentation, training, and mentorship.

Skills and Experience

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Expertise in cloud platforms such as Azure, AWS and GCP.
• Expertise in Linux, virtualization and containerization technologies such as Docker and Kubernetes.
• A solid understanding of networking, security principles, and compliance frameworks.
• Proficiency in IaC tools (Terraform, CloudFormation), configuration management (Puppet, Chef, Helm), and scripting languages (Python, Bash, PowerShell).
• Experience with CI/CD tools (Github Actions, Jenkins) and monitoring/logging tools (Prometheus, ELK stack, Splunk).
• Exceptional problem‑solving, analytical, and troubleshooting skills, coupled with a proactive, customer‑centric mindset.
• Strong communication skills and the ability to collaborate effectively in a team environment.

In Addition to a Competitive Compensation Package, WSO2 Offers:

• A work culture and environment where we value both hard work AND flexibility.
• A flexible vacation/leave plan that fits your needs.
• Health, dental, and life insurance for you and your family.

Diversity Drives Innovation:

We've built our business on a commitment to diversity and inclusion. We believe it's important to foster an environment that values and respects each individual's strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.