Solution Engineer - Integrations & Implementation (Latam)

Wati; Brasil; Presencial; BRL 80 000 - 100 000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a mid-senior Solution Engineer specializing in integrations and implementations. You will support Sales and Customer Success teams by designing API-based integrations with client systems, leading technical demonstrations, and managing full-cycle projects. The ideal candidate has over 3 years of experience in solution engineering and is fluent in English, Portuguese, and Spanish. This full-time role offers an opportunity to enhance customer success across Latin America.

Qualificações

• 3+ years of experience in solution engineering or implementation.
• Hands-on experience with REST APIs and integrating SaaS platforms.
• Experience managing client-facing technical projects.

Responsabilidades

• Design and document API-based integrations and custom solutions.
• Lead technical demos and proof-of-concepts with Sales team.
• Drive full-cycle implementation projects and monitor progress.
• Provide post-launch technical support and troubleshooting.

Conhecimentos

Solution engineering

Technical pre-sales

REST APIs

Communication skills

Project management

Fluent in English, Portuguese, and Spanish

Formação académica

Bachelor's degree in Computer Science or Engineering

Ferramentas

HubSpot

Salesforce

Shopify

Zapier

Descrição da oferta de emprego

Overview

Solution Engineer - Integrations & Implementation (Latam) at Wati. The role is the technical pillar for the Sales and Customer Success teams in Latin America, architecting, implementing, and supporting integrations between the Wati platform and client systems (APIs, ERPs, CRMs) to ensure seamless delivery and long-term customer success.

What You'll Do

• Design, develop, and document API-based integrations and custom solutions (e.g., SaaS systems, middleware).
• Partner with the Sales team during pre-sales activities: lead technical demos and proof-of-concepts.
• Drive full-cycle implementation projects: define scope, timeline, deliverables, and monitor progress.
• Provide post-launch technical support, troubleshooting, and escalation management.
• Act as liaison between clients, Product, and Engineering teams—translate technical feedback into actionable insights.
• Continuously improve integration patterns and best practices based on experience and feedback.
• Collaborate closely with customers across Brazil and Spanish-speaking Latin America, supporting them throughout their journey.

Requirements

Must-Have Qualifications

• Bachelor's degree in Computer Science, Engineering, or similar.
• 3+ years of experience in solution engineering, technical pre-sales, or implementation roles.
• Hands-on experience with REST APIs, webhooks, and integrating SaaS platforms.
• Strong communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
• Experience in managing client-facing technical projects and coordination across teams.
• Fluent in English, Portuguese, and Spanish (written and spoken).

Nice-to-Have

• Familiarity with tools like HubSpot, Salesforce, Shopify, Zapier, or similar platforms.
• Knowledge of JavaScript, Python, or other scripting languages.
• Experience in the CPaaS or messaging/communication platform space.
• Prior exposure to Agile project delivery methodologies.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting