Associate Forward Deployed Engineer - Customer Success

WSO2; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Education reimbursement for courses

Generous vacation/leave plan

401K matching

Resumo da oferta

WSO2 is seeking an Associate Forward Deployed Engineer to bridge product engineering with customer environments in Brazil. You will own end-to-end delivery of platform deployments, architect integrations, and guide customers through technical changes with hands-on workshops and design sprints.

You will collaborate with Sales, Product, and Customer Success to translate business requirements into scalable architectures, while continuously identifying new opportunities and delivering value in

Qualificações

• 5+ years of software engineering experience.
• Hands-on experience with API, integration, identity platforms.
• Proficiency in Java, Python, Go, or Ballerina.
• Experience deploying on Kubernetes/cloud-native environments.
• Proficiency in IAM/CIAM and API security.
• Strong knowledge of OAuth2, OIDC, REST, GraphQL, and event-driven architecture.
• Strong architectural understanding of CI/CD pipelines.
• Excellent communication and ability to present to technical and executive audiences.
• Native Portuguese.

Responsabilidades

• Own end-to-end technical delivery of WSO2 platform deployments within customer environments.
• Architect integration solutions connecting enterprise systems and AI services.
• Develop and maintain code and automation alongside client teams.
• Lead workshops and design sessions to enable customer success.
• Identify expansion opportunities by understanding evolving technical landscapes.

Conhecimentos

Software engineering

API platforms

Kubernetes

IAM / CIAM

OAuth2 / OIDC

Security

Portuguese (native)

Ferramentas

Kubernetes

Cloud platforms (AWS/Azure/GCP)

Descrição da oferta de emprego

About WSO2

WSO2 provides the foundational technology that powers the agentic enterprise, enabling organizations to build, govern, and scale autonomous, AI-driven systems. Its unified stack includes an agent platform, an industry-recognized API platform, integration platform, an analyst-recognized identity platform, and an engineering platform to deliver trusted, scalable digital experiences. WSO2’s open-source, API-first, and AI-enabled approach helps enterprises to accelerate innovation. Founded in 2005, WSO2 has offices in Australia, Brazil, Germany, India, Spain, Sri Lanka, the UAE, the UK, and the US, generating over USD 100M in annual recurring revenue. Visit wso2.com to learn more.

Role Overview

The Associate Forward Deployed Engineer is a critical role within the Customer Success function, designed to bridge the gap between product engineering and strategic customer environments. FDEs act as embedded advisors and consultants, helping customers achieve the vision of an "Agentic Enterprise" by translating high-value business requirements into rapid, technical implementations.

As an Associate FDE, you will work on customers directly to deliver an outcome navigating the challenges of a customer environment, yet bridging the product engineering expertise into the customer solution.

Primary Responsibilities

Technical Delivery

• Own end-to-end technical delivery of WSO2 platform deployments (API Platform, Identity Platform, Developer Platform, Agent Platform) within customer environments.
• Architect integration solutions connecting enterprise systems, third-party APIs, and AI services to deliver agentic applications.
• Mastery in "Vibe Coding" (AI for Code) and planning applications that leverage AI (Code for AI).
• Build custom integrations, connectors, and automation pipelines tailored to client workflows.
• Get embedded into customers teams and traverse through the challenges to implement the change.
• Be the trusted advisor for the customer in building WSO2 technology related solutions.
• Translate ambiguous business requirements into concrete technical architectures.
• Enable customer’s team by running workshops, design sprints, and technical deep-dives.
• Identify expansion opportunities by understanding the customer's evolving technical landscape.

Internal Collaboration

• Bridge between Sales, Product, and Customer Success - you are the ground truth on what customers actually need.
• Contribute to reusable accelerators, reference architectures, and internal playbooks.
• Feed real-world customer friction and requirements back to WSO2 product teams.

Required Qualifications

• 5+ years of software engineering experience.
• Hands-on experience with API, integration, identity platforms.
• Proficiency in at least one backend language (Java, Python, Go, or Ballerina).
• Experience deploying on Kubernetes/cloud-native environments (AWS, Azure, GCP).
• Proficiency in Identity and Access Management (IAM), Customer IAM (CIAM), and general application/API security.
• Strong understanding of OAuth2, OIDC, REST, GraphQL, event-driven architecture.
• Strong architectural understanding of systems development and CI/CD pipeline configuration.
• Comfortable presenting to both technical teams and executive stakeholders.
• Exceptional communication, customer empathy, and resilience.
• Ability to drive rapid results with adaptability despite evolving challenges or shifting requirements.
• Native Portuguese.

Preferred Qualifications

• Prior experience with WSO2 product stack or comparable platforms (MuleSoft, Apigee, Kong, Okta).
• Experience building or integrating LLM/AI services into enterprise systems.
• Background in enterprise architecture or solution design.
• Prior experience in global customer facing technical delivery.

In Addition to a Competitive Compensation Package, WSO2 Offers:

• A work culture and environment where we value both hard work AND flexibility.
• Ongoing training, coaching, and mentoring.
• Education reimbursement for professional qualifications and courses.
• A generous vacation/leave plan that fits your needs.
• Health insurance for you and your family.
• 401K matching.