Application Support Analyst

Exxon Mobil; Curitiba; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

ExxonMobil in Curitiba is seeking an experienced Technical Support professional to join our global team. You will handle application support for on-prem and cloud-based systems, troubleshoot issues, perform root-cause analysis, and collaborate with stakeholders on enhancements and project initiatives.

The role requires strong SQL, automation tooling, and experience with Windows Server, Azure or AWS, plus excellent written and spoken English.

Qualificações

• Strong ownership, accountability, and problem-solving skills with a proactive mindset.
• Technical expertise in SQL databases (Procedures, Views, Functions), programming logic, and automation tools.
• Experience supporting and troubleshooting applications, including on-prem Windows Server environments and cloud platforms (Azure/AWS).
• Excellent analytical, communication, and documentation skills with advanced English proficiency.
• Team-oriented, able to learn new technologies quickly in Agile/Scrum environments.

Responsabilidades

• Troubleshooting issues and performing root cause analysis.
• Gather requirements from internal customers and implement configuration changes.
• Continuously improve documentation and maintain knowledge bases.
• Provide application support and collaborate with vendors.
• Handle user requests from a prioritized backlog.
• API server deployment, support and testing.

Conhecimentos

SQL databases

Programming logic

Automation tools

Windows Server

Cloud platforms

English proficiency

Agile/Scrum

Ferramentas

PowerShell scripting

GitHub Repositories

GitHub Actions

API development

DataDog/Splunk/Tableau

Descrição da oferta de emprego

At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

More about us

Come be part of the EMIT Department of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, with more than 21 years of presence in the country and a workforce of ~1800 employees, that provides support to an extensive portfolio of businesses across the globe. Our offices are located in Brazil, USA, Europe and Asia.

What role you will play in our team

Join a global team dedicated to delivering exceptional application support and continuous improvement. You'll work with third-party applications, and internally developed applications across both Cloud and On-Premises environments, helping employees worldwide succeed in their day-to-day operations. Your responsibilities will include troubleshooting and resolving technical issues, conducting root cause analysis, and providing support via email, chat, and calls. Beyond support, you'll partner with stakeholders to gather requirements, implement enhancements, and contribute to exciting projects and technology initiatives that make a real business impact.

What you will do

• Troubleshooting issues and performing root cause analysis.
• Work with internal customers to gather requirements and implement configuration changes.
• Continuous improving documentation and maintain knowledge.
• Application support and collaboration with vendor.
• Work on user request prioritized backlog.
• API Server Deployment, Support and Tests.

About you

Skills and Qualifications:

• Strong ownership, accountability, and problem-solving skills, with a proactive and results-driven mindset.
• Technical expertise in SQL databases (Procedures, Views, Functions), programming logic, and automation tools.
• Experience supporting and troubleshooting applications, including on-premises Windows Server environments and cloud platforms (Azure/AWS).
• Excellent analytical, communication, and documentation skills, with advanced English proficiency.
• Team-oriented professional who can quickly learn new technologies and business processes while working effectively in Agile/Scrum environments.

Nice to have Qualifications/Experience:

• Experience with modern development and DevOps tools, including PowerShell scripting, GitHub Repositories, and GitHub Actions.
• Knowledge of software development technologies, including C#, .NET, API development, and the ability to understand and work with legacy Visual Basic code.
• Familiarity with monitoring, analytics, and reporting platforms, such as DataDog, Splunk, Tableau, SSRS, and SSIS.
• Degree in Chemical Engineering or relevant industry experience preferred

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you:

Please note benefits may be changed from time to time without notice, subject to applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.

Alternate Location:

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

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