Analista de Operações de E-Commerce

IQVIA; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a detail-oriented E-Commerce Operations Analyst to support and enhance their operational processes. In this role, you'll engage with clients, manage support tickets, and ensure smooth operations across the e-commerce production line. Your analytical skills will be crucial in addressing disruptions and optimizing workflows. Join a forward-thinking company dedicated to improving healthcare outcomes through innovative solutions. This is a fantastic opportunity to grow your career in a dynamic environment while making a real impact.

Qualificações

• Studying or completed courses in Information Systems or Computer Science.
• Intermediate Excel skills and knowledge of EDI and API processes.

Responsabilidades

• Support and communicate with internal and external clients.
• Analyze and address processing disruptions in e-commerce operations.

Conhecimentos

Excel

Analytical Thinking

Communication Skills

Organizational Skills

Teamwork

Proactivity

Formação académica

Information Systems

Computer Science

Ferramentas

SQL

EDI

API

Descrição da oferta de emprego

Join to apply for the Analista de Operações de E-Commerce role at IQVIA.

Responsibilities:

1. Support and communicate with internal and external clients and partners.
2. Provide support via email, web conferencing, and phone.
3. Handle first and second level tasks within predefined deadlines and schedules.
4. Analyze, understand, and address processing disruptions.
5. Organize and document operational activities and processes (update knowledge base).
6. Manage support tickets: opening, recording activities, and closing.
7. Track and manage tickets throughout their lifecycle.
8. Monitor visually and systemically the entire e-commerce production line (servers, applications, dashboards).
9. Ensure the flow of file sending and receiving via EDI (electronic data interchange).
10. Conduct training on proprietary tools.

Requirements:

• Studying or completed courses in Information Systems, Computer Science, or related fields.
• Intermediate Excel skills.
• Desirable: knowledge in infrastructure and EDI.
• Excellent verbal and written communication skills.
• Organizational skills.
• Ability to work in a team and analytical thinking.
• Responsibility and proactivity.

Preferred Skills:

• Knowledge of EDI and API processes.
• Knowledge of SQL.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.