Analista de Customer Service , Delivery Station Customer Support

Amazon; Belo Horizonte; On-site; BRL 24,000 - 42,000; Full time

Job summary

Amazon Belo Horizonte, MG is seeking a Delivery Station Customer Service Associate for an on-site, full-time role. You will support customers in real-time at the station to help ensure packages arrive on time and as promised.

You will liaise with warehouse teams and delivery partners to resolve issues promptly. Day-to-day you will communicate with customers by phone and email, empathize with needs, and write concise responses.

Qualifications

• High school diploma or equivalent required.
• Fluent in English (speak, read and write).
• Experience in customer service is required.
• Experience using Microsoft Office (Excel, Word, PowerPoint) and Outlook.
• Bachelor's degree in a relevant field or equivalent work experience is a plus.

Responsibilities

• Communicating with customers via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding to customer concerns.
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure the best customer outcome.
• Making quick and effective decisions on behalf of the customer.

Skills

English fluency

Customer service experience

MS Office

Education

High school or equivalent

Bachelor's degree in a relevant field or equivalent work experience

Tools

MS Office (Excel, Word, PowerPoint) and Outlook

Job description

This is a full-time, permanent, non-remote position based in Belo Horizonte - MG and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Brazil in order to be eligible for consideration.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised.

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers via phone and email;
• Empathizing with and prioritizing customer needs;
• Upholding company values and treating every customer with respect;
• Resolving issues and setting appropriate expectations with customers;
• Clearly understanding and responding appropriately to customer concerns;
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries;
• Approaching problems logically and with good judgment to ensure the best customer outcome;
• Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

A day in the life

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Helping resolve issues to ensure that the customer receives his package or a solution to their problem.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

• High school or equivalent
• Speak, write, and read fluently in English
• Experience with Microsoft Office (Excel, Word, PowerPoint) and Outlook
• Experience in Customer Service

• Bachelor's degree in a relevant field or equivalent work experience
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.