AMS Partner Operations Manager Graduate (Live & Monetization, Trust And Safety Operations) - 2027 Start

TikTok; São Paulo; Presencial; BRL 300.000 - 520.000; Tempo integral

Resumo da vaga

ByteDance Brazil is seeking a Partner Operations Manager to drive executional excellence across partner and vendor operations, translating global frameworks into actionable plans while overseeing performance, risks, and continuous improvement.

You will collaborate with cross-functional teams and external partners to ensure quality, efficiency, and governance across multiple sites and business lines, with a clear onboarding plan and rolling opportunities.

Qualificações

• Bachelor’s degree in business management, communications or a related discipline.
• 4+ years of experience in partner/vendor operations, outsourcing management or operations program management.
• Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with cross-functional stakeholders and managing competing priorities.
• Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.

Responsabilidades

• Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
• Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
• Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
• Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.

Conhecimentos

Analytical skills

Problem solving

Cross-functional teamwork

Communication skills

Formação

Bachelor’s degree in business management, communications or related

Descrição da vaga

Responsibilities

What will I be doing?

The Partner Operations Manager is responsible for driving executional excellence across partner/vendor operations, ensuring delivery against operational goals, governance standards, and performance targets. Reporting to the Global Partner Success Lead, this role acts as the bridge between strategy and execution—translating global frameworks into actionable plans while managing partner performance, operational risks, and continuous improvement initiatives.

You will work closely with cross-functional teams and external partners to ensure seamless operations across multiple sites and lines of business, while maintaining high standards in quality, efficiency, and compliance.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Partner Operations Execution & Performance Management

• Execute partner operations strategy across assigned vendors, ensuring alignment with global frameworks and business objectives.
• Monitor and drive performance across alignment with key operational functions (WFM, QA, Training, Operations delivery).
• Track and analyze KPIs, SLAs, and performance metrics to identify gaps and implement corrective actions.
• Support onboarding and ramp-up of new projects, ensuring readiness and smooth transition to steady state.

Vendor Management & Operational Oversight

• Manage day-to-day vendor relationships, ensuring consistent delivery against contractual obligations and operational standards.
• Act as the first point of escalation for operational issues, driving timely resolution and mitigation of risks.
• Conduct regular business reviews (WBR/MBR/QBR) with partners to ensure alignment, performance tracking, and accountability.
• Partner with vendors to identify improvement opportunities and drive operational efficiencies.

Quality Governance & Risk Management

• Implement governance frameworks and ensure adherence to global operational standards, policies, and procedures.
• Identify operational risks and proactively drive mitigation plans to minimize business impact.
• Ensure compliance with contractual terms, data security standards, and regulatory requirements.
• Maintain structured documentation, reporting, and audit readiness across partner operations.

Process Improvement & Operational Excellence

• Identify inefficiencies in workflows and drive continuous improvement initiatives to enhance scalability and productivity.
• Support implementation of transformation programs, tools, and automation initiatives.
• Standardize processes across vendors to ensure consistency and reduce operational variability.
• Leverage data insights to recommend and implement performance improvement strategies.

Cross-Functional Collaboration

• Partner with internal stakeholders (Operations, OGS, WFM, Quality & Training) to align on priorities and execution plans.
• Support rollout of new policies, tools, and operational changes across partner sites.
• Provide structured updates, insights, and recommendations to leadership on partner performance and risks.

Qualifications

Minimum Qualification(s)

• Individuals who are completing or have recently completed a Bachelor’s degree in business management, communications or a related discipline.
• 4+ years of experience in partner/vendor operations, outsourcing management or operations program management.
• Proven experience managing vendor performance and operational delivery in a fast-paced, global environment.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience working with cross-functional stakeholders and managing competing priorities.
• Excellent communication skills, with the ability to influence stakeholders and manage escalations effectively.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request