Service Operations Project Intern (TikTok Shop - Brazil) - 2026 Start

TikTok; São Paulo; On-site; BRL 17,000 - 23,000; Part time

Job summary

ByteDance Brazil is offering a Service Operations Project Intern position for TikTok Shop in Brazil, starting in 2026. This internship focuses on daily ticket operations, issue tracking, BPO support, and cross-team coordination with internal stakeholders.

You will submit an English CV, pursue an undergraduate degree in business, and develop strong data skills using Excel and Google Sheets. The role emphasizes attention to detail, ownership, and clear communication with diverse teams.

Qualifications

• CV in English is required for the evaluation.
• Undergraduate in Business or related discipline.
• Strong attention to detail and sense of ownership.
• Comfortable working with data in Excel/Google Sheets.
• Strong analytical and communication skills across stakeholders.

Responsibilities

• Monitor and manage daily service tickets and SLA tracking.
• Support issue tracking and basic root-cause analysis.
• Coordinate with BPO teams to ensure SOPs are followed.
• Assist cross-team communication and documentation.

Skills

Excel

Google Sheets

Attention to detail

Analytical skills

Stakeholder communication

Education

Undergraduate in Business or related discipline

Tools

Excel

Google Sheets

Job description

Service Operations Project Intern (TikTok Shop - Brazil) - 2026 Start

Employment Type:

Intern

Responsibilities

• 1. Ticket Operations & Daily Execution- Monitor and manage daily service tickets (buyer / seller cases).- Support ticket routing, follow-ups, and SLA tracking.- Identify abnormal cases and elevate when necessary.- Ensure timely and accurate handling of service requests.
• 2. Issue Tracking & Operational Support- Track recurring issues and summarize key patterns.- Support basic root cause analysis for common problems.- Assist in maintaining issue logs and reporting trackers.- Help improve operational efficiency through daily observations.
• 3. BPO Support- Work closely with BPO teams to ensure proper execution of SOPs.- Follow up on pending cases and ensure resolution quality.- Support communication between local teams and vendors.
• 4. Cross-team Coordination- Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.).- Help document issues, action items, and follow-ups.- Ensure alignment across teams on ongoing topics.

Qualifications

Minimum Qualifications:

• Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English.
• Currently pursuing a Undergraduate in Business or a related discipline.
• Strong attention to detail and sense of ownership.
• Comfortable working with data (Excel / Google Sheets).
• Able to handle operational tasks with consistency and quality.
• Strong analytical and communication skills across diverse stakeholders.

Preferred Qualifications:

• Interest in e-commerce or operations is a plus

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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