Account Manager LATAM

SOFTSWISS; Brasília; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic Account Manager for the Latin American market. This role involves managing client relationships, resolving issues, and analyzing data to improve performance. You will have the opportunity to work remotely with flexible hours while being part of a forward-thinking company that values innovation and client satisfaction. With a comprehensive mental health program and ongoing training opportunities, this position is perfect for those looking to make a significant impact in the iGaming sector.

Serviços

Comprehensive Mental Health Programme

Private Insurance

Sports Program Compensation

Free Online English Lessons

One Additional Day Off per Year

Generous Referral Program

Training and Workshops

Participation in International Conferences

Qualificações

• 2+ years in account management or customer success management.
• Proficient in English and Portuguese at C1+ level.

Responsabilidades

• Manage client relationships and ensure their needs are met.
• Identify upselling opportunities to enhance client satisfaction.

Conhecimentos

Client Relationship Management

Data Analysis

Problem Resolution

Market Research

Technical Assistance

Proficiency in English

Proficiency in Portuguese

Proficiency in Spanish

Descrição da oferta de emprego

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Overview:

SOFTSWISS continues to expand its team and is looking for an Account Manager for the Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to easily integrate and manage casino gaming content.

Key Responsibilities:

• Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
• Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and satisfaction.
• Problem Resolution: Address client issues related to the game aggregator promptly, coordinating with internal departments for timely solutions.
• Performance Monitoring: Track and report on client account performance, identifying areas for improvement and optimization.
• Market Research: Stay updated on industry trends and competitor activities, providing clients with insights and recommendations.
• Technical Assistance: Collaborate with internal technical teams to support clients with ongoing issues or requirements.

Requirements:

• Proficiency in written and spoken English (C1+)
• Proficiency in written and spoken Portuguese (C1+)
• At least 2 years of experience in account management and/or customer success management, with a proven ability to build and maintain strong client relationships
• Ability to analyze data and provide actionable insights to improve client performance
• Ability to resolve client issues efficiently while maintaining high satisfaction levels

Nice to Have:

• Proficiency in written and spoken Spanish

What We Offer:

• Full-time remote work with flexible hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• One additional day off per year
• Generous referral program
• Training, workshops, and participation in international conferences and events

About Us:

SOFTSWISS is an international iGaming software leader. We create industry trends and develop comprehensive solutions across the iGaming sector. Our international team operates in several countries, and our projects have received numerous awards.

Our Mission:

Changing the iGaming industry through technological innovation.

Additional Details:

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industries: Software Development

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