Account Manager LATAM

SOFTSWISS; Brasil; Teletrabalho; BRL 40.000 - 80.000; Tempo integral

Resumo da oferta

A forward-thinking company seeks an experienced Account Manager to enhance client relationships in the Latin American market. This role involves managing client accounts, upselling services, and ensuring high satisfaction levels. The ideal candidate will possess strong analytical skills and a passion for problem-solving, working closely with clients to address their needs. Join an industry leader in iGaming software solutions, where innovation and teamwork drive success. Enjoy the flexibility of remote work and a supportive company culture that prioritizes mental health and professional growth.

Serviços

Flexible working hours

Comprehensive Mental Health Programme

Private insurance

Sports program compensation

Free online English lessons

Additional day off per year

Generous referral program

Training and workshops

Participation in international conferences

Qualificações

• 2+ years of experience in account management or customer success.
• Strong ability to analyze data and provide actionable insights.

Responsabilidades

• Manage client relationships and act as the main point of contact.
• Identify upselling opportunities and drive client satisfaction.
• Monitor account performance and provide insights for improvement.

Conhecimentos

Account Management

Client Relationship Management

Data Analysis

Problem Resolution

Market Research

Descrição da oferta de emprego

Overview:

SOFTSWISS continues to expand the team and is looking for an Account Manager for Latin American market. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

• Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
• Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
• Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
• Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
• Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
• Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

• Written and spoken English C1+
• Written and spoken Portuguese C1+
• Previous experience with creating and implementing strong relationships with clients 2+ years in account management and/or customer success management
• Ability to analyze data and provide actionable insights to improve client performance
• Ability to resolve client issues efficiently and maintain high levels of client satisfaction

Nice to have:

• Written and spoken Spanish

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.