Account Manager (Brazil) Remote - BRAZIL

FreeWill Co.; Brasil; Teletrabalho; USD 26.000 - 35.000; Tempo integral

Resumo da oferta

An innovative social-good startup is seeking a passionate Account Manager to join their Partner Success team. In this full-time remote role, you will play a key part in fostering relationships with nonprofit organizations, ensuring they receive exceptional support and value from the partnership. Your ability to communicate effectively and manage client needs will be crucial as you navigate the fast-paced environment of a venture-backed startup. With a commitment to transparency in compensation, this position offers a competitive salary and the chance to contribute to meaningful work that positively impacts communities. If you thrive in dynamic settings and are eager to make a difference, this opportunity could be your next great adventure.

Qualificações

• Experience in SaaS customer success or nonprofit fundraising is preferred.
• Strong written and verbal communication skills are essential.

Responsabilidades

• Manage relationships with nonprofit partners and ensure satisfaction.
• Lead renewal and upsell meetings with partners.

Conhecimentos

Customer Success Management

Negotiation Skills

Communication Skills

Attention to Detail

Project Management

Formação académica

Bachelor's Degree (preferred)

Descrição da oferta de emprego

FreeWill is an award-winning, social-good startup that has partnered with 1,900+ nonprofits who support our mission while raising more than $11B in bequests to charities since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

Full-time • Contract • Work from Anywhere in Brazil

About the Role

FreeWill is seeking an Account Manager to join the Partner Success team to play an integral role in accelerating our work supporting nonprofits (large and small) across the country. This is a full-time remote position.

This role will need to work during general business hours which are typically 9-5pm Eastern Timezone (ET). This is a contract position.

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. The offer for this role is $35,000 OTE (On-Target Earnings) inclusive of a base salary of $26,250 USD. Contractors are currently paid in their local currency at the applicable conversion rate at that time but this will shift to being paid in USD in the near future.

Please note: We are hiring for the Account Manager role in Argentina, Brazil, and the USA. Compensation offered for the role may differ based on location and cost of living. We conduct extensive research to ensure compensation is aligned with the experience level of the role, cost of living, and job market. Information shared about compensation in the respective job posting is the compensation being offered for that specific role/location. If you proceed in the interview process and have any questions, you can discuss with the Recruiter.

The goals

• Ensure nonprofit organizations want to continue working with us term over term (typically yearly subscriptions)
• Identify opportunities to expand partnerships to include other FreeWill fundraising tools and add value to partnerships
• Create warm, dynamic relationships with our partners and ensure they feel cared for
• Identify challenges internally and externally and proactively address problems
• Ensure tactics and processes are scalable as our team and partnerships grow
• Understand and communicate partner needs to the team internally

The tactics

• Lead renewal and upsell meetings and other communications with partners while prioritizing partner goals
• Build strong relationships internally with Partner Success Strategists to understand partner journey up to point of renewal
• Creatively make and pitch renewal plans based on individual partner needs while utilizing best practices
• Work across multiple teams to provide insight on partner needs
• Communicate with partners about new FreeWill developments and proactively offer value
• Use existing processes while iterating to develop and follow detailed project management system to ensure all renewals are proceeding on schedule
• Stay on top of latest customer success techniques and trends
• Act with FreeWill’s values of focus, joy, kindness, and courage

Requirements

As a venture-backed startup, things move very quickly at FreeWill. As such, we expect the responsibilities for this role to frequently shift, and aim to hire an individual who is comfortable moving quickly in a fast-paced environment. Additional requirements:

• Experience working on a SaaS customer success team, managing clients, and handling negotiations and/or in the nonprofit fundraising space is strongly preferred
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment
• Smarts, tenacity, and kindness

Hiring Process

The hiring process for this role is as follows:

• Take Home Assignment (1 hour, on your own time)
• Presentation (15 minutes) and Q&A (15 minutes)
• Final interview with 2 FreeWill team members
• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing about any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

AI Policy

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

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This position requires strong written and verbal English proficiency. How would you rate your English proficiency on a scale of 1 to 10 (1 being beginner and 10 being fluent)? Please share briefly about your experience using English in a professional setting. *

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