Waiter at Wyndham Hotels & Resorts

Wyndham Hotels & Resorts; Manama; On-site; BHD 2,800 - 3,900; Full time

Benefits offered by this job

Staff accommodation

Staff transportation

Learning & development programmes

Career development

Hotel restaurant staff rate

Training program - All employee levels

Job summary

Wyndham Hotels & Resorts in Manama seeks a waiter/waitress to deliver exceptional food and beverage service in a full-time, on-site role.

You will greet guests, take orders, upsell where possible, coordinate with kitchen and bar, and ensure timely, accurate service aligned with hotel standards.

The position requires strong communication, teamwork, and a commitment to guest satisfaction, with opportunities for learning and career growth within the hotel.

Qualifications

• Degree or diploma from Hotel Management School preferred.
• Minimum of 1 year of work experience in a similar field.
• Excellent communication skills.

Responsibilities

• Greet and seat guests; take orders; upsell when possible.
• Prepare and serve food and beverages, ensure accuracy and speed.
• Maintain cleanliness of dining area and stations.
• Operate POS system and process payments.
• Coordinate with kitchen and other departments to ensure smooth service.
• Adhere to hotel policies and SOPs.

Skills

Interpersonal skills

Teamwork

Customer service

Communication

Guest experience

Education

Hotel management degree

1 year experience

Job description

This Full time on site position offers great opportunities for career growth.

SUMMARY

Scope and General Purpose of Job: As a waiter/waitress your main job is to deliver exceptional food and beverage service. The Job incumbent works in line with the hotels guidelines and business plan, and Wyndham Hotels & Resorts policies and procedures, and according to local requirements and regulations.

KEY RESPONSIBILITIES

Inspecting the restaurant area to ensure that tables have been reset properly; all tables, chairs and under table areas have been cleaned after clearing; and all supplies have been replenished. Maintaining all serving stations in excellent condition. Develop a complete knowledge of menus. Welcoming patrons according to Standards Set in Sequence of Service. Taking guests' food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and upselling whenever possible. Delivering orders promptly to the kitchen or bar and observing the proper ordering procedures. Picking up orders promptly and inspecting all items before serving, for appearance, temperature and correctness. Assisting in clearing tables as necessary. Coordinating and cooperating with all the restaurant and kitchen associates. Resetting the restaurant and back area as per restaurant standards. Wiping glasses, cutlery and crockery. Issue, open, and serve wine/champagne bottles. To work as a team with associates in all departments, to ensure timely service and a smooth running operation. To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming. Does not leave the work area without notifying immediate superior. To have a full knowledge of the services and facilities provided by the hotel (not limited to F&B only) in order to answer any questions the guests may have. Learn and correctly use the Point of Sale equipment and follow procedures Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside the normal job activities, to achieve complete guest satisfaction and service throughout the Hotel

LAWS, REGULATIONS AND POLICIES

Ensures compliance with business operations laws Ensures compliance with hospitality operations laws Supervises closely all applicable rules of safety in the workplace as well as all statutory laws of the country and local municipality laws.

ASSOCIATE RELATIONS

Fosters and develops effective associate relations throughout the hotel

SECURITY, SAFETY AND HEALTH

Ensures that all potential and real hazards are reduced immediately Fully understands the hotel’s fire, emergency and bomb procedures Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests

OTHERS

Any other reasonable duties as directed by the Department Head

SKILLS & COMPETENCIES

Excellent interpersonal skills Ability to work long hours on one’s feet The ability to cope under pressure Excellent teamwork skills Problem-solving ability to resolve issues as they arise Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.

Experience, CERTIFICATE & EDUCATION

Degree or diploma from Hotel Management School is preferered

Minimum of 1 year of work experience in a similar field is required

Excellent communication skills

Required Skills

Soft skills Team Player, People Skills Customer service Customer Care Values Integrity, Fun, Inclusive, Caring, Accountability

Benefits

• Staff accommodation
• Staff transportation
• Learning & development programmes
• Career development
• Hotel restaurant staff rate
• Training program - All employee levels