LifeGuard

Wyndham Hotels and Resorts Inc; Manama; Vor Ort; BHD 8.000 - 12.000; Vollzeit

Zusammenfassung

Wyndham Hotels and Resorts Inc in Manama seeks a Pool Lifeguard to enforce pool rules, assist swimmers in distress and maintain a clean pool area in line with hotel standards. You will monitor safety equipment, patrol the pool, and support other hotel operations while delivering friendly, professional service to guests.

The role requires knowledge of CPR and emergency procedures, along with customer service standards, and a willingness to work a flexible schedule to ensure uninterrupted pool

Qualifikationen

• Knowledge of CPR and emergency medical procedures.
• Knowledge of customer service standards and procedures.

Aufgaben

• Ensure pool rules are followed and guests are aware of safety regulations.
• Patrol pool area and assist swimmers in distress.
• Clean the pool daily and monitor water clarity.
• Check pool tiles and grout for algae and cleanliness.
• Assist pool bar staff and ensure sun beds, tables and umbrellas are arranged correctly.
• Assist cleaners with furniture and mattress covers as needed.
• Provide friendly, professional service to guests and members at all times.

Kenntnisse

Lifeguard surveillance

Emergency response

CPR knowledge

Administrative tasks

Pre-employment test

Ausbildung

CPR certification

Jobbeschreibung

Job description

Scope and General Purpose of Job

To ensure all guests using the pool are aware of and follow the rules and regulations.

To assist any swimmer experiencing difficulties.

To maintain the pool area in a clean and tidy fashion at all times.

All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.

KEY RESPONSIBILITIES

Operational

To ensure that all safety equipment in the pool area is in place and in good condition.

To be aware of all rules and regulations of pool usage and ensure that all members and guests follow

To patrol the pool area and be constantly alert to unsafe practices, or swimmers facing difficulties, assisting any such guest immediately.

To clean the swimming pool daily using the pool vacuum prior to opening pool, and pool skimmer throughout the day

To monitor clarity and cleanliness of pool water, advising Spa Supervisor if water is murky or cloudy

To carry out weekly check of pool tiles and grouting to ensure no buildup of algae – cleaning grouting at the frequency and method as per pool standards

To patrol the pool area removing loose garbage, leaves etc throughout his shift

To assist pool bar staff by removing glasses, plates etc whenever required – returning to pool bar area.

To ensure sun beds, tables and umbrellas are set up in the correct fashion prior to pool opening times

To assist cleaners in cleaning furniture and mattress covers whenever required

To be aware of all club services and charges so as to assist any guests and answer questions

To be aware of the gym operation and facilities

To be aware of the reception desk duties in order to cover reception duties when requested.

To offer professional and friendly service to guests and members at all times

To be flexible and proactive with colleagues

To be aware of pool fire procedure and ensure it is followed

To carry out any request as advised by supervisor.

LAWS, REGULATIONS & POLICIES

Ensure compliance with business operations laws

Ensure compliance with hospitality operations laws

Ensure compliance to all applicable laws, and corporate standards and guidelines

ASSOCIATE RELATIONS

Fosters and develops effective associate relations throughout the hotel

HEALTH & SAFETY

Ensures that all potential and real hazards are reduced immediately

Fully understands the hotel’s fire, emergency and bomb procedures

Ensures that emergency procedures are practiced to provide for the security and safety of guests and associates

Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening

Ensures that the highest standards of personal hygiene, dress, uniforms and appearance

MISCELLANEOUS

Attends meetings and trainings required by the Department Head or Hotel Management.

Attends meetings and training as required.

Continuously seeks to endeavor and improve the hotel’s efficient operation and knowledge of own job function.

Ensures all requests and correspondence (e.g. from Department Head) are dealt with in a timely and accurate manner.

Attends any property meetings that are relevant to the position.

Is knowledgeable about corporate loyalty / Incentive Programmes.

Assists colleagues to perform similar or related jobs when necessary.

Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.

Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.

Maintains own working area, materials and company property clean, tidy and in good shape.

Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG

Is well updated on, and possesses solid knowledge of the following:

Hotel fire, bomb and emergency procedures

Hotel health and safety policies and procedures

Wyndham Hotels standards of operation and departmental procedures

Current licensing relating to own responsibility, and to the hotel

Accepted methods of payment by the hotel

Corporate clients generating high business volume

SKILLS & COMPETENCIES

• Ability to react calmly and effectively in emergency situations.

• Skill in the application of lifeguarding surveillance and rescue techniques.

• Ability to pass a pre-employment physical skills evaluation as stipulated by the department.

• Ability to follow routine verbal and written instructions.

Ability to prepare routine administrative paperwork.

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.

EXPERIENCE, CERTIFICATE & EDUCATION

• Knowledge of CPR and emergency medical procedures.

• Knowledge of customer service standards and procedures.