Spa Receptionist - Luxury Experience, Arabic Pro

Four Seasons; Manama; On-site; BHD 3,600 - 7,200; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discount

Dry cleaning

Employee meals

Job summary

Four Seasons Hotel Bahrain Bay in Manama seeks a Spa Receptionist to deliver an exceptional guest experience at the Spa & Wellness Center. You will manage reception duties, appointments, and guest assistance in a luxury setting.

The ideal candidate is highly organized, customer-focused, and fluent in Arabic and English, with previous luxury-hotel experience and strong communication skills. Proficiency in Microsoft Office and spa reservation systems is an advantage.

Qualifications

• Previous experience in a luxury hotel.
• Fluency in Arabic and English is required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and hotel/spa reservation systems is an advantage.

Responsibilities

• Welcome spa guests warmly and provide a personalized and professional experience.
• Manage spa reservations, appointments, cancellations, and modifications through the reservation system.
• Handle guest inquiries regarding spa treatments, services, products, promotions, and facility information.
• Process payments, maintain accurate records, and reconcile daily transactions.
• Promote spa services, retail products, and wellness offerings to maximize guest satisfaction and revenue opportunities.
• Coordinate effectively with therapists, attendants, and other hotel departments to ensure seamless guest experiences.
• Maintain cleanliness and organization of the spa reception area.
• Respond promptly and professionally to guest requests, concerns, and feedback.
• Ensure compliance with Four Seasons service standards, policies, and procedures.
• Assist with administrative tasks, reporting, and inventory support as required.

Skills

Excellent interpersonal and commu n ic

Fluency in Arabic and English

Customer-focused

Organizational skills

Tools

Microsoft Office

Spa reservation system

Job description

Four Seasons Hotel Bahrain Bay in Manama seeks a Spa Receptionist to deliver an exceptional guest experience at the Spa & Wellness Center. You will manage reception duties, appointments, and guest assistance in a luxury setting.

The ideal candidate is highly organized, customer-focused, and fluent in Arabic and English, with previous luxury-hotel experience and strong communication skills. Proficiency in Microsoft Office and spa reservation systems is an advantage.