Rewards Operations Specialist

stc bahrain; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

stc Bahrain is seeking a Rewards Operations Specialist (stc pay) to run the day-to-day operations of the Bahrain app's rewards programs. You will configure campaigns, monitor accruals, and coordinate with Marketing, Legal, and Finance to ensure on-time rewards at the right cost.

Experience in loyalty, rewards, and campaign operations is required, with hands-on use of rewards platforms and card data. This role focuses on accuracy, compliance, and continuous improvement in a fintech environment.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Information Systems or a related field.
• 3–5 years of experience in loyalty, rewards, campaign operations or payments operations.
• Hands-on experience with a rewards or campaign management platform and card transaction data.

Responsibilities

• Configure cashback, points, and promotions in the rewards engine with rules and budgets.
• Write test cases and validate go-live readiness with Product and QA.
• Coordinate in-app content, push notifications, and terms with Marketing and Legal.
• Monitor daily accruals, credits, and redemptions against rules and budgets.
• Detect and fix rewards issues and run manual adjustments within limits.
• Reconcile reward liabilities with Finance and validate invoices.
• Monitor spend vs. budget and flag variances early.
• Work with Fraud and Risk to detect abuse and ensure compliance.
• Provide second-level support for reward disputes and SLA fixes.
• Produce daily/weekly/post-campaign reports and suggest improvements.
• Write and maintain SOPs for rewards processes.

Skills

Campaign operations

Loyalty & rewards knowledge

Data analysis

Communication & problem solving

Education

Bachelor's degree in Business, Finance, Marketing, Information Systems or related field

Tools

SQL

Power BI

Tableau

Card payments knowledge

Job description

stc1669 - Rewards Operations Specialist (stc pay) Full Time Rewards Operations Specialist (stc pay) Business Unit stc Pay Sector stc Pay Location Bahrain - Manama Contract Type Full Time Closing Date 02-Feb-2027 Job Objective:

The Rewards Operations Specialist runs the day-to-day operation of the stc pay Bahrain app's rewards programs so that every eligible customer receives the right reward, on time, at the right cost. The role covers card cashback, points earning and redemption, in-app promotional campaigns and partner offers.

Job Specifications

Campaign setup and launch

• Configure approved cashback, points and promotional campaigns in the rewards engine: eligibility rules, segments, caps, merchant lists, dates and budgets.

• Write test cases and run UAT with Product and QA before every launch; sign off go-live readiness.

• Coordinate in-app content, push notifications and terms and conditions with Marketing and Legal.

Rewards fulfilment and monitoring

• Monitor daily reward accruals, credits and redemptions against campaign rules and budget.

• Detect and fix failed, delayed, duplicate or wrongly calculated rewards; run manual adjustments under approved limits.

• Process reward reversals for cancelled transactions, refunds and chargebacks.

• Pause or adjust campaigns quickly when budget, abuse or technical issues require it.

Partner and financial reconciliation

• Reconcile reward liabilities with Finance daily and monthly, including points and merchant-funded offers.

• Validate partner and merchant invoices, settlement files and funding contributions.

• Track campaign spend versus budget and flag variances early.

Controls, fraud and compliance

• Work with Fraud and Risk to detect reward abuse such as multiple accounts, self-dealing and suspicious transaction patterns.

• Keep campaigns aligned with CBB rules, internal policies and published terms and conditions.

• Maintain maker-checker controls, audit trails and documentation for every configuration change.

Customer issues

• Act as second-level support for Customer Care on reward disputes and complaints.

• Resolve escalated cases within SLA and identify root causes of repeat complaints.

• Keep FAQs and Care scripts up to date for each live campaign.

Reporting and improvement

• Produce daily, weekly and post-campaign reports on participation, rewards issued, cost and ROI.

• Recommend rule, process and automation improvements to raise efficiency and cut errors.

• Write and maintain SOPs for all rewards operations processes.

Desired Candidate Profile

Education and experience

• Bachelor's degree in Business, Finance, Marketing, Information Systems or a related field.

• 3 5 years of experience in loyalty, rewards, campaign operations or payments operations, ideally in fintech, banking or telecom.

• Hands-on experience with a rewards or campaign management platform and card transaction data.

Technical skills

• Strong Excel skills (pivot tables, lookups); SQL for data checks and reporting is a strong advantage.

• Familiarity with BI tools such as Power BI or Tableau.

• Understanding of card payments: authorisation, settlement, MCC codes, refunds and chargebacks.

• Working knowledge of CBB regulations and consumer protection principles.

Note

Preference in hiring will be given for Bahraini nationals.