Rewards Operations Lead — Fintech, Bahrain (Full-Time)

stc bahrain; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

stc Bahrain is seeking a Rewards Operations Specialist (stc pay) to run the day-to-day operations of the Bahrain app's rewards programs. You will configure campaigns, monitor accruals, and coordinate with Marketing, Legal, and Finance to ensure on-time rewards at the right cost.

Experience in loyalty, rewards, and campaign operations is required, with hands-on use of rewards platforms and card data. This role focuses on accuracy, compliance, and continuous improvement in a fintech environment.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Information Systems or a related field.
• 3–5 years of experience in loyalty, rewards, campaign operations or payments operations.
• Hands-on experience with a rewards or campaign management platform and card transaction data.

Responsibilities

• Configure cashback, points, and promotions in the rewards engine with rules and budgets.
• Write test cases and validate go-live readiness with Product and QA.
• Coordinate in-app content, push notifications, and terms with Marketing and Legal.
• Monitor daily accruals, credits, and redemptions against rules and budgets.
• Detect and fix rewards issues and run manual adjustments within limits.
• Reconcile reward liabilities with Finance and validate invoices.
• Monitor spend vs. budget and flag variances early.
• Work with Fraud and Risk to detect abuse and ensure compliance.
• Provide second-level support for reward disputes and SLA fixes.
• Produce daily/weekly/post-campaign reports and suggest improvements.
• Write and maintain SOPs for rewards processes.

Skills

Campaign operations

Loyalty & rewards knowledge

Data analysis

Communication & problem solving

Education

Bachelor's degree in Business, Finance, Marketing, Information Systems or related field

Tools

SQL

Power BI

Tableau

Card payments knowledge

Job description

stc Bahrain is seeking a Rewards Operations Specialist (stc pay) to run the day-to-day operations of the Bahrain app's rewards programs. You will configure campaigns, monitor accruals, and coordinate with Marketing, Legal, and Finance to ensure on-time rewards at the right cost.

Experience in loyalty, rewards, and campaign operations is required, with hands-on use of rewards platforms and card data. This role focuses on accuracy, compliance, and continuous improvement in a fintech environment.