Rewards Operations Specialist: Campaigns & Fulfillment

VIVA Bahrain; Manama; Presencial; BHD 12.000 - 24.000; Tempo integral

Resumo da vaga

VIVA Bahrain is seeking a Rewards Operations Specialist to run the day-to-day rewards programs for the stc pay Bahrain app. You will configure campaigns, monitor accruals, resolve issues, and reconcile liabilities with Finance while ensuring compliance with regulations.

You will coordinate with Marketing and Legal on content, terms, and campaigns; support Customer Care on disputes and drive improvement through reporting and SOPs.

Qualificações

• Bachelor's degree in Business, Finance, Marketing, Information Systems or related field.
• 3–5 years of experience in loyalty, rewards, campaign operations or payments operations (fintech/banking/telecom).
• Hands-on experience with a rewards or campaign management platform and card transaction data.
• Strong Excel skills (pivot tables, lookups).
• SQL for data checks and reporting.
• BI tools such as Power BI or Tableau.
• Understanding of card payments: authorisation, settlement, MCC codes, refunds and chargebacks.
• Working knowledge of CBB regulations and consumer protection principles.

Responsabilidades

• Campaign setup and launch: configure cashback, points, and promos; write test cases and sign off go-live readiness.
• Rewards fulfilment and monitoring: track accruals, credits and redemptions; run adjustments within approved limits.
• Partner and financial reconciliation: reconcile liabilities with Finance; validate invoices and settlement files.
• Controls, fraud and compliance: detect reward abuse; align campaigns with rules and policies; maintain audit trails.
• Customer issues: provide second-level support; resolve escalations within SLA; maintain FAQs.
• Reporting and improvement: produce daily/weekly/post-campaign reports; suggest improvements; maintain SOPs.

Descrição da vaga

VIVA Bahrain is seeking a Rewards Operations Specialist to run the day-to-day rewards programs for the stc pay Bahrain app. You will configure campaigns, monitor accruals, resolve issues, and reconcile liabilities with Finance while ensuring compliance with regulations.

You will coordinate with Marketing and Legal on content, terms, and campaigns; support Customer Care on disputes and drive improvement through reporting and SOPs.