Senior Manager HR Operations

DHL; Muharraq; On-site; Confidential; Full time

Job summary

DHL Bahrain is seeking a Senior Manager – HR Operations to lead payroll, employee relations, compensation and benefits across Bahrain. The role ensures accurate, timely payroll delivery and robust governance, while aligning HR processes with company policies and statutory requirements.

You will coach the payroll team, manage sensitive employee data, support audits, and collaborate with management to sustain engagement, workforce planning and competitive compensation in a fast‑moving

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

The Senior Manager – HR Operations is responsible for leading and overseeing key HR operational activities across Bahrain, with primary accountability for Payroll, Employee Relations, Union Relations, Compensation & Benefits, Employee Engagement, HR Service Quality and HR Governance.

The role leads the payroll team and ensures the accurate, timely and compliant delivery of payroll and related employee services, supported by effective controls, governance and reporting. The position is also responsible for managing day-to-day Employee Relations matters, including disciplinary and grievance cases, performance management, workplace concerns, investigations, employee welfare matters and other employee-related issues requiring HR intervention.

The role serves as a key interface between HR, management, employees and employee representatives, including the Trade Union, and is responsible for developing and maintaining constructive employee relations while ensuring the fair and consistent application of company policies, procedures, applicable employment requirements and organizational values.

In addition, the position supports compensation and benefits activities, employee engagement initiatives, Employee Opinion Surveys, HR quality surveys, workforce planning, organizational structure reviews, retention initiatives and HR reporting to ensure HR Operations effectively supports the organization’s people and business objectives.

Your Tasks:

Payroll Management and Governance:

• Lead and oversee the end-to-end payroll operation for Bahrain, ensuring accurate and timely payroll processing.
• Manage, coach and develop the Payroll team, ensuring clear responsibilities, appropriate controls and consistently high service standards.
• Ensure all salary changes, allowances, deductions, overtime, benefits and other payroll transactions are appropriately authorized, documented and accurately processed.
• Maintain robust payroll controls, validation processes, reconciliation and governance standards.
• Review payroll exceptions and discrepancies and ensure corrective action is completed in a timely manner.
• Work closely with Finance, HR and other relevant stakeholders on payroll reconciliation, reporting and employee cost matters.
• Ensure payroll records and employee information are properly maintained and treated
• with appropriate confidentiality.
• Ensure appropriate segregation of duties and approval controls throughout the payroll process.
• Drive continuous improvement and process efficiency within payroll operations.
• Support internal and external audits and ensure identified payroll-related findings are appropriately addressed.

Compensation and Benefits:

• Support the development, implementation and administration of compensation and benefits policies and procedures that are equitable, market-aligned and supportive of business objectives and employee retention.
• Participate, where appropriate, in salary and benefits surveys and review relevant market salary information to support competitive compensation positioning.
• Support annual compensation processes and year-end review activities.
• Work with management to ensure appropriate incentive arrangements are in place and periodically review their effectiveness.
• Recommend improvements to compensation, benefits or incentive arrangements where appropriate.
• Ensure compensation and benefit practices are consistently administered and aligned with approved company frameworks and governance requirements.
• Provide management with relevant compensation analysis and information to support