Lobby Supervisor

Advanced Search Group; Manama; On-site; BHD 5,600 - 10,000; Full time

Job summary

Advanced Search Group is seeking a customer-focused hospitality professional to supervise daily operations, ensure guest satisfaction, and uphold company standards for service and safety. The role includes opening/closing duties, staff coordination, and maintaining professional appearance.

The position emphasizes teamwork, training, and proactive guest care in a fast-paced environment, with opportunities to contribute to guest experience improvements and operational efficiency.

Responsibilities

• Inspect grooming and attire of staff and rectify deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors.
• Inspect storage areas for organization, FIFO, and cleanliness; complete inventories and stock requisition.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow safety and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality and protect company assets.
• Welcome and acknowledge all guests according to company standards.

Job description

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist