Senior Crew

Apparel Group; Bahrain; On-site; BHD 12,000 - 18,000; Full time

Job summary

Apparel Group in Bahrain seeks a collaborative team member to drive sales and deliver outstanding customer service at the front counter and drive-thru, while maintaining clean, inviting presentation. You will follow Always Fresh and safety procedures, manage orders accurately, handle payments, and help with housekeeping and stock readiness as part of store operations.

This role emphasizes guest satisfaction, fast service, and adherence to restaurant policies, ensuring a positive experience for

Qualifications

• Experience in hospitality or fast-service environments preferred.
• Excellent guest service and communication skills.
• Ability to maintain clean and organized counters.

Responsibilities

• Provide high-quality sales and customer service at the front counter and drive-thru.
• Maintain visual presentation and cleanliness as directed by management.
• Prepare products as required and follow the order monitor for accuracy.
• Handle payments and issue receipts accurately.
• Follow health and safety guidelines and use PPE as required.
• Participate in store meetings and comply with restaurant policies.

Skills

Customer service

Communication

Teamwork

Job description

Position Objective

• The position is responsible for generating sales and delivering customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Hospitality And Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.

Policies And Procedures

• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures and standards.
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering

• Receives payment by cash, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, or change to the customers correctly.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Maintain clean and orderly checkout areas.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.