Senior waiter

Apparel Group; Bahrain; On-site; BHD 6,700 - 11,000; Full time

Job summary

A retail company in Bahrain is looking for a dedicated individual to take on various responsibilities including generating sales and delivering top-notch customer service. The role involves maintaining cleanliness, ensuring product accuracy, and following operational standards to create a welcoming environment. Ideal candidates should possess strong service skills and the ability to handle cashier duties. Health and safety compliance is crucial, making this a key position in our store operations.

Qualifications

• Strong product knowledge and guest service skills.
• Ability to maintain cleanliness and organization.
• Experience in cashiering and handling payments.
• Handle cashier duties including cash, card payments, and receipts with accuracy.
• Adhere to health and safety regulations and report incidents.

Responsibilities

• Generate sales and deliver excellent customer service.
• Ensure operational standards for product preparation.
• Maintain speed of service and execute service recovery.
• Comply with health and safety regulations.
• Health & safety: comply with health and safety regulations and report incidents.

Job description

POSITION OBJECTIVE

• The position is responsible for generating sales and delivering customer service at its best.
• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality And Guest Service

• Provides important visual cues for guests that make a positive first impression e.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for every guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure the accuracy of every order.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies And Procedures

• Participates in and attends all store meetings and other related functions.
• Follows all restaurant policies, procedures and standards.
• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering

• Receives payment by cash, credit cards, vouchers or automatic debits.
• Issue receipts, refunds, or change to the customers correctly.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Maintain clean and orderly checkout areas.

Health & Safety

• Works in compliance with occupational health and safety legislation.
• Knows, understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.