IT Support Officer

Alzayani Investments; Manama; On-site; BHD 6,700 - 13,000; Full time

Job summary

Alzayani Investments in Bahrain is seeking a highly skilled IT Support Officer to own end-to-end technical support across hardware, software, and modern smart-device ecosystems.

The role emphasizes configuring and maintaining devices, Windows Server environments, CCTV/ELV systems, network connectivity, and proactive problem solving with strong communication. You will collaborate with vendors and internal teams to ensure reliable operations.

Qualifications

• Bachelor's degree in Computer Science, IT or a related field.
• Minimum of 3 years of experience in a similar IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office.
• Experience troubleshooting network connectivity and performance issues.
• Familiarity with security protocols and best practices.
• Excellent communication and interpersonal skills; ability to work independently or in a team.
• Proactive, organized, and able to prioritize tasks.

Responsibilities

• End-to-End IT support for hardware and software issues (Level 1–3).
• Configure, support, and maintain personal and mobile devices.
• Install, configure, and troubleshoot smart home/office devices and AV systems.
• Support ELV systems including CCTV, access control, and security tech.
• Manage network connectivity across LAN, WAN, and wireless deployments.
• Assist in Windows Server administration: AD, DNS, DHCP.
• Maintain IT inventory and liaise with vendors for repairs.

Skills

Windows Server

Active Directory

DNS & DHCP

LAN/WAN

Mobile device support

Security best practices

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Windows Server

Active Directory

DNS

DHCP

LAN/WAN

Mobile Device Management

Job description

Job Overview
At Alzayani Investments, we are seeking a highly skilled and versatile IT Support Officer to join our team. This position requiring a unique blend of traditional enterprise IT expertise and a deep understanding of modern smart-device ecosystems.

You will act as the escalation point for complex technical issues while taking primary ownership of configuring, supporting, and maintaining a wide array of personal and connected devices. The ideal candidate is a proactive problem-solver who is just as comfortable managing a Windows Server environment as they are troubleshooting a smart home integration or a mobile device.
Key Responsibilities

• End-to-End Technical Support: Provide comprehensive Level 1, Level 2, and Level 3 support to users, ensuring the rapid and professional resolution of complex hardware and software issues.




• Personal Device & Mobile Management: Serve as the primary support lead for all personal and mobile devices. Set up, configure, and troubleshoot iOS and Android smartphones, tablets, and personal computing devices.




• Smart Ecosystems & AV Support: Install, configure, and troubleshoot Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home/office automation systems.




• CCTV & ELV Systems: Support, maintain, and troubleshoot Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and related physical security tech.




• Network & Wireless Infrastructure: Manage and troubleshoot network connectivity issues across LAN, WAN, and complex wireless (Wi-Fi) deployments. Handle L2/L3 network troubleshooting involving switches, routers, and access points.




• Server Administration: Assist in the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.




• Documentation & Vendor Management: Maintain accurate IT inventory, document system configurations, and liaise with third-party vendors and service providers for specialized equipment repairs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.




• Minimum of 3 years of experience in a similar role, preferably in the investment or financial sector.




• Strong knowledge of hardware and software systems, including Windows and Microsoft Office.




• Experience with troubleshooting network connectivity and performance issues.




• Knowledge of security protocols and best practices.




• Excellent communication and interpersonal skills.




• Ability to work independently and in a team environment.




• Proactive and able to prioritize tasks effectively.