IT Helpdesk Support Specialist

Virtuthinko; Al Ghurayfah; Sur place; BHD 7 000 - 12 000; Plein temps

Résumé du poste

Virtuthinko is seeking a skilled IT Helpdesk Support Specialist to provide end-user support, manage Microsoft 365 services, and ensure smooth IT operations in a bilingual environment (Arabic and English). The role requires hands-on troubleshooting, asset management, and strong communication skills.

The ideal candidate will configure devices, manage AD/Entra IDs, and maintain IT documentation while supporting 365 services across Exchange Online, Teams, SharePoint, and OneDrive.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum of three years of hands-on IT helpdesk or end-user support experience.
• At least one year of experience supporting Microsoft 365 services.

Responsabilités

• Provide technical support to end users and troubleshoot hardware, software, and connectivity issues.
• Set up and configure new user accounts and IT equipment.
• Administer and maintain Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).
• Manage user accounts in Active Directory and Microsoft Entra ID, including MFA and group management.
• Install and troubleshoot Windows 10/11 and business applications.
• Maintain IT asset inventories and update records.

Connaissances

End-user support

Microsoft 365 administration

Troubleshooting

IT asset management

Arabic & English communication

Formation

Bachelor's degree in IT/CS

Outils

Active Directory

Microsoft Entra ID

Exchange Online

Teams

OneDrive

SharePoint

Description du poste

We are seeking a skilled and service-oriented IT Helpdesk Support Specialist to provide technical assistance to end users, maintain IT systems and equipment, and ensure the smooth day-to-day operation of IT services. The ideal candidate will have hands-on experience in end-user support, Microsoft 365 administration, troubleshooting, and IT asset management, with strong communication skills in both Arabic and English.

Responsibilities

• Provide technical support to end users and troubleshoot hardware, software, and connectivity issues.
• Set up and configure new user accounts, laptops, workstations, printers, and other IT equipment.
• Administer and maintain Microsoft 365 services, including Exchange Online, Microsoft Teams, OneDrive, and SharePoint.
• Manage user accounts and access permissions in Active Directory and Microsoft Entra ID, including password resets, multifactor authentication (MFA), and group management.
• Install, configure, and troubleshoot Windows 10/11 operating systems, drivers, and business applications.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Ensure endpoint devices are updated and comply with applicable security requirements, including antivirus and endpoint protection.
• Maintain accurate IT asset inventories and track equipment assignments, movements, and updates.
• Monitor IT consumables and coordinate replenishment when required.
• Maintain and update technical documentation, user guides, and IT support procedures.
• Provide timely, professional assistance to users and upgrade complex technical issues when necessary.
• Support IT service continuity by maintaining accurate records and facilitating knowledge transfer.
• Perform other IT support and operational duties as required.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum of three years of hands-on experience in IT helpdesk, desktop support, or end-user technical support.
• At least one year of experience supporting Microsoft 365 services.
• At least one year of experience working in a semi-government organization or a large, well-established organization.
• Fluency in both Arabic and English, with strong verbal and written communication skills.
• Bahraini nationals and other eligible Arab nationals are encouraged to apply.