IT Manager

Kempinski Hotels; Manama; On-site; BHD 24,000 - 42,000; Full time

Job summary

Kempinski Hotels in Manama is seeking an IT Manager to lead the strategy, deployment, maintenance and security of the hotel’s technology infrastructure, ensuring seamless operations and robust networks, including architecture for the pre-opening phase.

You will oversee core systems deployment (PMS, POS, RMS, guest Wi‑Fi, IPTV), manage budgets and vendor SLAs, and mentor staff, with fluency in business English and strong project management skills.

Qualifications

• 3–5 years of IT leadership experience within a luxury hotel, with direct experience in pre-opening system implementations preferred.
• Bachelor’s degree in Computer Science, Information Technology, or Network Engineering.
• Mastery of hospitality core systems (e.g., Opera PMS, Simphony POS, Cisco networking, Microsoft Server Environments, Firewall Management, and IPTV systems).
• Strong technical problem-solving, project management, communication skills, and fluent business English.

Responsibilities

• Pre-Opening Technology Deployment: Oversee the installation, configuration, testing, and integration of core hotel systems prior to launch.
• Systems Maintenance & Support: Ensure 24/7 stability, performance, and uptime across hardware, software, server environments, and networks.
• Data Security & Compliance: Implement cybersecurity, access controls, data backup, and disaster recovery per corporate and local regulations.
• Vendor & Budget Management: Manage IT vendor SLAs, software licensing, procurement contracts, and CapEx budgets.
• User Support & Training: Provide troubleshooting, manage helpdesk, and train staff on core systems and cybersecurity.

Skills

Technical problem-solving

Project management

Communication skills

Business English

Education

Bachelor's degree in Computer Science, Information Technology, or Network Engineering

Tools

Opera PMS

Simphony POS

Cisco networking

Microsoft Server Environments

Firewall Management

IPTV systems

Job description

IT Manager

Department: Information Technology (IT)

Employment Type: Permanent - Full Time

Location: Kingdom of Bahrain - Manama

Description

The IT Manager leads the strategy, deployment, maintenance, and security of all hotel technology infrastructure, ensuring seamless operational systems, high data protection standards, and robust network environments, including full IT architecture setup during the pre-opening phase.

Key Responsibilities

• Pre-Opening Technology Deployment: Oversee the installation, configuration, testing, and integration of core hotel systems (PMS, POS, RMS, Keycards, Guest Wi-Fi, PABX, IPTV, Network Infrastructure, and Cyber Security) prior to launch.
• Systems Maintenance & Support: Ensure 24/7 stability, performance, and uptime across all hardware, software, server environments, and hotel networks.
• Data Security & Compliance: Implement cybersecurity protocols, access controls, data backup frameworks, and disaster recovery plans in compliance with corporate standards and local data protection regulations.
• Vendor & Budget Management: Manage IT vendor SLAs, software licensing, tech procurement contracts, and departmental operating and capital expenditure (CapEx) budgets.
• User Support & Training: Provide technical troubleshooting, manage helpdesk operations for hotel staff, and deliver user training on core system usage and cybersecurity awareness.

Skills, Knowledge and Expertise

What Makes You a Great Fit; Who We’re Looking For

• Experience: 3–5 years of IT leadership experience within a luxury hotel, with direct experience in pre-opening system implementations preferred.
• Education: Bachelor’s degree in Computer Science, Information Technology, or Network Engineering.
• Technical Skills: Mastery of hospitality core systems (e.g., Opera PMS, Simphony POS, Cisco networking, Microsoft Server Environments, Firewall Management, and IPTV systems).
• Competencies: Strong technical problem-solving, project management, communication skills, and fluent business English.

Why Join Kempinski

Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences.

Be part of a legacy, build your future. Discover the possibilities at Kempinski.