IT Manager

Raffles Hotels & Resorts; Manama; On-site; BHD 12,000 - 18,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

Career growth opportunities

Job summary

Raffles Al Areen Palace Bahrain seeks an experienced IT leader to oversee operational IT management, budgeting, and policy compliance across the hotel’s technology stack. You will manage relationships with GMs, EXCOM, and HODs while driving strategic IT initiatives.

The role requires 5+ years in a similar IT leadership role, strong communication, and the ability to mentor a team while delivering projects on time and within budget.

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details.
• Able to inspire and motivate a team, providing clear direction and guidance.

Responsibilities

• Oversees operational IT management and relationship with hotel leadership and key users.
• Manages IT budgeting and compliance with Accor IT policies and guidelines.
• Develops business cases for IT investments and reports on IT status to GM and Area IT Director.
• Leads IT projects and advises on strategic IT matters for the hotel.
• Ensures PCI DSS and GDPR compliance.

Skills

IT management

Budgeting

PCI DSS & GDPR

Vendor management

Team leadership

Strategic thinking

Communication

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

What You Will Be Doing

Reporting to the Director of Finance , responsibilities and essential job functions include but are not limited to the following:

Management

• Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Is creating business cases for justification of investments and expenditures to support the approval process.
• Is responsible for a regular status report about the hotel's actual IT situation to the GM and to the Area IT Director.
• Initiates and manages IT projects and consults the GM on strategic IT matters concerning the Hotel.
• Compliance of PCI DSS & GDPR

Hardware

• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

Software

• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software suppliers.
• Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.

User

• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
• This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

Security / Datasafe

• Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
• Servers Infrastructure - Physical and Virtual
• Networks - Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central profile solutions (CP)
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse, reporting, and Business Intelligence (BI) - Interface Only
• Sales force automation (SFA) - Interface
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)

Scope

• Smooth running of all computer systems.
• Training of basic functions of user software.
• Regular information to IT management about the new computer trends for the future.
• Regular data safe /backup.
• Budgeting, Planning, and managing the approval process for IT Expenditures
• Compliance with IT Policies and Guidelines
• IT project management

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
• Strategic thinker, results-driven, process-oriented, and attentive to details.
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Change instigator, positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Adaptable, self-motivating individual with the ability to bring others along on the journey.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.