In-Room Dining Lead — Elevate Guest Experience

Four Seasons Hotel; Manama; Vor Ort; BHD 12.000 - 18.000; Vollzeit

Zusammenfassung

Four Seasons Hotel is seeking an In-Room Dining Supervisor to oversee daily operations of the In-Room Dining department, ensuring exceptional service and memorable guest experiences.

You will supervise day-to-day activities in the absence of the Manager, maintain service quality for guest rooms and suites, and coordinate with the kitchen to deliver orders with courteous, guest-focused service in a luxury environment.

Qualifikationen

• 2 years of relevant experience in a similar role in a 5* luxury hotel.
• Technical education in Hospitality management or service methods preferred.

Aufgaben

• Supervise day-to-day operations for the In Room Dining Department in absence of the Manager.
• Ensure consistent quality and efficiency of food and beverage service and amenities for guest rooms and suites.
• Follow guests' wishes and preferences; communicate special requests to the kitchen.
• Answer calls with courteous, efficient telephone etiquette; take in-room dining orders.
• Coordinate and deliver orders according to Four Seasons Standards; respond to guest inquiries.
• Anticipate guest needs, ascertain satisfaction, and address concerns promptly.

Kenntnisse

Guest service

Supervision

Communication

Telephone etiquette

Order taking

Ausbildung

Hospitality management

Service methods training

Jobbeschreibung

Four Seasons Hotel is seeking an In-Room Dining Supervisor to oversee daily operations of the In-Room Dining department, ensuring exceptional service and memorable guest experiences.

You will supervise day-to-day activities in the absence of the Manager, maintain service quality for guest rooms and suites, and coordinate with the kitchen to deliver orders with courteous, guest-focused service in a luxury environment.