In-Room Dining Supervisor

Four Seasons Hotel; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Four Seasons Hotel is seeking an In-Room Dining Supervisor to oversee daily operations of the In-Room Dining department, ensuring exceptional service and memorable guest experiences.

You will supervise day-to-day activities in the absence of the Manager, maintain service quality for guest rooms and suites, and coordinate with the kitchen to deliver orders with courteous, guest-focused service in a luxury environment.

Qualifications

• 2 years of relevant experience in a similar role in a 5* luxury hotel.
• Technical education in Hospitality management or service methods preferred.

Responsibilities

• Supervise day-to-day operations for the In Room Dining Department in absence of the Manager.
• Ensure consistent quality and efficiency of food and beverage service and amenities for guest rooms and suites.
• Follow guests' wishes and preferences; communicate special requests to the kitchen.
• Answer calls with courteous, efficient telephone etiquette; take in-room dining orders.
• Coordinate and deliver orders according to Four Seasons Standards; respond to guest inquiries.
• Anticipate guest needs, ascertain satisfaction, and address concerns promptly.

Skills

Guest service

Supervision

Communication

Telephone etiquette

Order taking

Education

Hospitality management

Service methods training

Job description

About the role

We are seeking a passionate and detail-oriented In-Room Dining Supervisor to join our team. This role is responsible for overseeing the daily operations of the In-Room Dining department ensuring exceptional service standards and creating memorable guest experiences

What you will do

• Responsible for supervising the day-to-day operations for the In Room Dining Department in absence of the Manager
• To work to ensure the consistency quality and efficiency of food and beverage service and amenities for the hotel s guest rooms amp suites
• To follow the wishes and preferences of our guests
• Answer telephone using courteous efficient telephone etiquette
• Take guest in-room dining orders
• Communicate special requests to the kitchen
• Coordinate and deliver of orders according to Four Seasons Standards
• Respond and answer guests requests and inquiries
• Anticipate guest needs ascertain satisfaction and offer suggestions and respond urgently and appropriately to guest concerns and requests

What you bring

We are looking for an individual who can delight guests by supervising the In-Room Dining experiences through a detailed and guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.

2 years experience of relevant experience in a similar role within 5* luxury Hotel, Technical education in Hospitality management or service methods is preferred.